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Ironwood Communications Informative - Direct TV Installation - Service
Service
OGDEN, UTAH -- I have had 4 service calls to my home. The first technician was very courteous and helpful. The second technician was in a hurry and left a mess behind. He was no courteous when I asked questions, instead he referred me to Direct TV to get my answer's. I was very disappointed in his service and dismayed when I had to have them return to my home for trouble we were having again. Thankfully we had another good technician who called to come earlier. He was concerned about leaving enough cable in case we were to move location. He did a great job and was nice to be around (friendly). The last technician came and had to continue his service after I left. My 27 year old pregnant daughter was her and the tech did not leave until me was sure that she understood how the box worked and how to order pay preview.
It is a sorry effect how one bad experience can cloud over the good experiences. I hope that they continue to hire tech that believe the customer is important enough to reschedule an another appointment due to courteous treatment of the current customer that will make sure that they understands what the equipment that they bought is supposed to do and how to use it.
I am thankful for those who are representing a company that is concerned with customer care as well as installing properly.
It is a sorry effect how one bad experience can cloud over the good experiences. I hope that they continue to hire tech that believe the customer is important enough to reschedule an another appointment due to courteous treatment of the current customer that will make sure that they understands what the equipment that they bought is supposed to do and how to use it.
I am thankful for those who are representing a company that is concerned with customer care as well as installing properly.
Comments:
Posted by StraightShooter on 2008-02-05:
Sounds like fairly normal days dealing with Joe Public. There are the ones that treat you as they would expect to be treated and then there are the other ones. I'm glad it finally all worked out for you because I have been seeing lots of complaints with DirecTV here. I myself have no complaints at all, and I've had their service for about 10 years.
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