Dell Computer Corporation Complaint - Dell The Indian Nightmare!
DALLAS, TEXAS -- It started on a nice day in October here in Dallas when I got a bonus check and thought I would buy my daughter a new laptop. (Stupid stupid stupid) so I pick up the phone call dell should be hell. And ordered her a nice laptop put it on my charge car told the rep who could speak fairly good English felt like I was dealing with GE medical though. But since they were not GE (i am in medical repair) I should be ok! The rep says "computer will take 2 months to build" basic computer no bells or whistles standard DVD not a burner. I said ok just as long as I have it before Christmas. Well time passes. I get it the 23rd of December! Oh boy open it up take it out fire it up and........ No screen. Call hell oops I mean dell get another Indian (I do not hate India they need to work too.) He transfers me to someone in tech service he instructs me to take the laptop apart check the cable to the screen and behold still no video! So he issues an RMA number(case) I get my box! Give it to my DHL guy he takes it away I wrap up a 3x5 index card tell my little girl well I got it but!!! It was broken from the factory! She looked at me and said" it's ok dad we will get it soon right?" Sure dear I told her. Next two weeks were hell for me. Calling checking waiting explaining then finally on the 10th of January! I get it!! I was done cursing dell! Wrong!!!
The person wrote on the repair sheet other reseated LCD cable!! I had done that before and if the tech had read the notes in the file he would have seen that the tech on the phone had already had me do that so I called them back up said it did not work they send me a box I ship it back and on the 15 of January I get an email with a tracking number saying it was again on its way I call DHL and they say" a tag was generated but not scanned into their system." I get back on the phone with hell and they say" oh it looks like we have lost your computer. In India again! Really at the Memphis repair center I have the address if anybody needs it. Needless to say I cannot get in touch with anybody in the us to tell me why I bought a "new" 1501 computer and now getting a refurb unit now the 1501 is not made anymore so dell is going to look in the trash bin to find a used unit to send me instead of saying we will send you a new updated unit to replace yours! I hate dell I hate them!!!
So if this guy Michael Dell reads this stuff I would like to say to you that I have always thought high of your company and I am going to pate this to every hate dell site I can find and everywhere somebody buys dell computers.