Citicard - Kansas, MO Informative - Citicard has horrible customer service - Call 1800-772-0743 and you'll find out!
KANSAS, MISSOURI -- Citicorp Credit Services Inc 7930 NW 110th St, Kansas City, MO 64153
Rated 1.0 out of 5.0 Citicard/Citicorp Form 1099-C - 5 Feb 2008
I called Citicard to request a copy of my Form 1099-C for tax purposes.
When I finally got a hold of the right department, I was treated very, very badly by the customer service agent who took my initial call.
I requested a copy of the Form 1099-C; I was informed that it had been sent out last 01/31/08. I asked if she could send another copy because I had moved to another state and I had not been getting any of my mails from my old address for the last few months. She then said, "well, if you don't get it, call the IRS and get a copy from them." I asked why can't Citicard just send me another copy. She said she won't do it because they had sent out the form 5 days ago. Supposedly, they do not send out duplicate notices. When I commented that their policy is not very customer-friendly, she goes ballistic!!!!!!!!! She then says over and over again, "Haven't you been listening to what I am saying, haven't you been listening to what I'm saying---don't put words in my mouth, do not put words in my mouth, call the IRS, call the IRS." Then she adds "If you don't get your mail, that's not my problem--call the IRS!" To tell you the truth, I don't even know what triggered her unbalanced rantings. All I requested was a paperwork that is generated by Citicard---why she is having me call the IRS Office is beyond me!!!!!!!!!!
It seems like she hates performing her job functions such as help Citicard customers with issues they have with regards to their credit card accounts. This gal is in need of some serious help. She needs to go see a psychiatrist or a psychologist and get some help for her bipolar tendencies. Finally, when I asked to talk to a manager, she says, "THERE'S NO MANAGER HERE!" --- she then hung up the phone!
Here's my question for CITICARD:
What kind of customer service training do you provide your employees? Your employee's actions were highly offensive. You should provide customer service training for all of your employees on a regular basis or stop hiring employees with severe mental problems.
By the way, this is the Citicard Dept's phone # that I had called: 1800-772-0743.....
Just an FYI: I did call back that same phone # and got another Citicard employee who was happy to help a Citicard customer with her request to get a copy of her Form 1099-C.