Tiger GPS Complaint - GPS carrying case - Carrying case for a GPS unit

Review by Bimbo on 2008-02-05
I ordered a case for my GPS (a Christmas present), from the website which said the item was in stock, they chagred my credit card, a week later I get an email saying there is a 1 or 2 day delay in the item being shipped, two weeks go by no case, so I called them and they said that they have not gotten this product in since they were dealing with a new company for the first and I should be in, in a few days, two more weeks go by NO case. I call them and cancel the order and want my money back and the said that I would get a partial refund, I asked for a manager and he said that was there policy.

I still haven't received anything back yet, if I don't get a full refund I report them to the BBB, and find out where the company is located and file a report with the states attorney, I have all the email between us for proof.
Comments:3 Replies - Latest reply on 2008-02-06
Posted by Anonymous on 2008-02-05:
Tiger Direct, Inc.
16140 South Post Rd 101
Weston, FL 33331 USA
305-415-2351 fax: 305-415-2352


7795 W Flagler St. Suite 35
Miami, FL. 33144

Customer Service and Support 800.888.6111

To cancel or modify an order, please call our customer service department at 800-800-8300. We can not process this type of request via email.
Posted by Principissa on 2008-02-05:
If for some reason you cannot cancel your order and if it's before 90 days, you may want to call your credit card company or bank and do a charge back. I really do hope they let you cancel or at the very least send you what you paid for. I honestly don't like that companies can charge you for online orders the day you order and not the day the product ships.
Posted by tnchuck100 on 2008-02-06:
I have seen many members advising credit card disputes must be done within 90 days. This is incorrect.

Fair Credit Billing Act (FCBA) states:

"send your letter so that it reaches the creditor within 60 days after the first bill containing the error was mailed to you."

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