E-trade Complaint - Formal Complaint Policy Procedures
MERRIFIELD, VIRGINIA -- November/2007 By phone contact, I set up an account with E- Trade Financial Bank, thinking my account was set up after following the direction's of the Teller. I had to go and deposit from my external account B Of A, a $100 to start up a checking, and $1.00 to set up the savings, upon doing all that was requested, I was informed that I would be receiving all Check books, and Visa card within 7 working days, and those days went for more than what was stated.
After not receiving the information needed for the account, I called E- Trade Financial again, they informed me, that they needed me to fax over my personal ID in which they gave me the fax number to pass on the information, I thought I was finished, and all was completed.
I waited another week, and nothing again, So I called and asked about the account again, this time I was told that my account was denied due to me for not sending my ID as I was requested.
I let them know after getting my information and number I was given to fax the requested information to them, I did what I was asked to do, and you all should have let me know what decision you had made before you cancel the account, at least you should have given some kind of notice to me what decision was made.
This time I was told to setup the account online, and I took their advise, my Goodness, this time it went ok, up until I was trying to make a withdrawal from my account after making more than a hefty deposit in there.
It was worse than the first time, and I was told that they didn't want my service anymore, and I stated the feeling is mutual, I don't want yours, I do agree with their Security procedures, but when they create questions that you have not put down for your personal information in processing the online application, there is a big problem at that point.
I will never do any business with these people again. And I am in the process even as I write this message in attempting to retrieve my funds now at this time.
Hopefully no one else go through what I have !