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Frigidaire/Sears Complaint - Front loader with many problems

Review by nlhs on 2008-02-06
WATERFORD, CONNECTICUT -- I purchased a KENMORE front loader washer and dryer in 2003 for quite a substantial amount of money. After 3 months the "control board" went on the washer, A month ago the washer stopped with a BANG! Called Sears repair, a tech came 10 days later, said the machine was "shot"- a bearing gone- spinner messed up. He gave me an estimate of $678! (The washer cost $650). He said Kenmore is FRIGIDAIRE and they are not good products!!!! He says Whirlpool is best. He says many problems with front load washers. (oh, and I paid him $75 to tell me this.) Well, a visit to Sears and my tale of woe to the store manager left me with, "You'll have to pay for the repair or buy a new one." When a call To CT Consumer Complaints yielded nothing, In a nutshell, I'm out of luck. Well, I assured Sears that after being a customer my entire life, I will NEVER purchase anything form them again! Nor will I purchase anything of Frigidaire.

Gee, consumers really get screwed! Hmmmm, guess I'll start the Economic Stimulus, Mr. Bush, because now I have to buy a new washer!!!!!!!!
Comments:4 Replies - Latest reply on 2008-02-09
Posted by dan gordon on 2008-02-06:
I'm a little confused why you think after 5 yrs Sears should somehow fix the washer? My cars is 5 yrs old but I wouldn't expect the dealer to fix it for me free?
Posted by Anonymous on 2008-02-06:
Reliability can be disappointing.
Posted by qualityappliance on 2008-02-07:
It is probably worth the investment to call a local independent service company and obtain a second opinion as Sears/A&E people, (not technicians by all means), are wrong with their diagnosis most of the time.

Posted by JesseJames on 2008-02-09:
Dan didnt you hear !! Companies should fix products even after 20-30 years for FREE!

lol its insane i read report after report of How sears didnt fix there crap after having it for 3-10 years its amazing.....

If you ever wonder why the person you call at sears seems like there rude???? leme tell you why..Duh you just Shouted at an employee about a product that is 5 years old
and you expect them to what? roll out with roses and candy and kiss your rear end??
im also willing to bet that they were not as rude as you make them out to be, but because you didnt get the answer you wanted~~~~~WHAM-OOO they are BY proxy RUDE in your eyes

Buh bye

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