Ford Motor Complaint - Paint Problems with 2002 Explorer
VAN NUYS, CALIFORNIA -- My explorer has 37,000 miles on it and the paint is failing due to checking. I took it to a body shop outside of Ford first to see what was wrong with my paint and was told it was failing due to checking. Took it to Galpin Ford on August 1, 2003 and was told by their service manager that the primer on the 2003 models was not compatible with the laquer finish they were now using and that this causes the paint to fail. They refused to paint my entire vehicle, even though it's the same primer all the way around and only repainted the hood and roof where they evidenced the checking. I provided them with an estimate from the body shop I had gone to before taking it to them and explained to them that the checking was also observed on both fenders, all quarter panels and liftgate. Ford denied any checking in these areas. They had my car two weeks. Labor Day weekend I pick up the car and I am informed at that time that they did find checking on the left front fender and that I would have to bring it back over labor day. We were going to Utah and they wouldn't let us take their rental out of town. We then put 900 miles on the car and now they are saying its out of warranty. We returned the car to Galpin on September 3, 2003 for repainting. They had my vehicle for 3 weeks. They had told me that they would repaint the entire vehicle this time. I called two and 1/2 weeks into this to double check that they were indeed repainting the whole vehicle only to find out that they were still only painting what they evidenced as the failing areas and refused to paint the entire vehicle.
I have spoken to the Zone Manager and the guy under the owner and they still refuse to paint my entire vehicle. Now they are saying that if in 6 months or less the vehicle checks in the areas that they did not repair that I would then be out of warranty and would have to pay a portion of the costs. Can u believe???
It gets better. I just picked up my vehicle yesterday after three weeks in the shop and this morning when my husband was washing it we found that the paint on the hood that they supposedly stripped all the way down to the metal and repainted is chipping away.
So tomorrow I go back to Galpin. This will be the 3rd time I have had to go back for the same problem. I am in contact with a Lemon Law attorney and I was informed that if I have to take it back with the same paint issue a 4th time I can enact the Lemon Law. Wouldn't it just be more cost effective for Ford to properly repair the vehicle???
If the paint failed after only 5 weeks, we have a definite problem.
This is my 4th Ford thru this dealership and it will be my last. I am reporting them to the BBB and I am going to write a letter to the CEO. I am not going away quietly on this one. I have 3 years to pay on this vehicle.
What does Ford want to do to rectify this problem???
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