[X]
Write ReviewJump to 
9
Helpful
Votes
Votes
T-Mobile Complaint - Fraud, Fraud and More Fraud... Please read & beware - Fraud & Illegal practice
Fraud & Illegal practice - Complaint
My story started with my wife getting me a Black Berry Curv through T-Mobile (my cell provider). I received the phone right before we left town for Christmas. 3 days later I realized that I didn’t like the phone and I tried to take it back to the T-Mobile store on MacArthur Blvd. in Las Colinas, I was then told that I had to send it back through mail.
When I finally was able to get the address to mail the phone back it was already at the 11th day of my 14 day trial period and the rep told me as long as the post mark date was within 14 BUSINESS days from the date you received it, you WILL receive proper credit to my account. I mailed the phone with DELIVERY CONFIRMATION on the 13th day which happened to be Jan.2nd, 2008.
On Jan.27th, 2008 I received my bill only to see that I am still being charged for the phone I had already sent back 3 weeks earlier. I called to investigate and was told that they could not help me without a tracking number, which I had but couldn’t find because I was moving, I continued to call every other day to see if the returns department had credited my account??? IT GETS A LOT BETTER I PROMISE JUST KEEP READING.
I was told that my package was NEVER received and that there is no way to contact the National Returns Center and that I didn’t have proof or confirmation of delivery, they thought I was bluffing about having a tracking number but I actually had it with when I called today Feb. 6th, 2008, when they looked it on the USPS site where it shows that it was delivered on Jan. 4th, 2008 they told me that the reason I will not be receiving a credit is because they received the phone on the 15th day after I had received it even though it was actually the 13th business day which I was advised initially. They were adamant about telling me that they could not credit my account the $267 I am owed, I told them to then give me back the device they received on Jan.4th, 2008 ( YOU ARE GOING TO LOVE THE RESPONSE I GOT, WHICH WAS) “we CAN’T send it back to you, we don’t even know where it is it would have been sent to the manufacturer” so I said then give me the credit if you are not going to send the phone back to me and their response was…”Sorry we can’t do that because you didn’t return the phone within the 14 days” my response was “so what you are going to bill me for the phone that I sent back already and have proof that you received it AND keep the phone and sell it to someone else???
This is fraud??” they continued to repeat that they can’t credit the account, can’t send me another phone because they have already sent it once, and they can’t locate the phone that I sent back and that I had to pay the $267 for the phone that THEY now have!!! And when I threatened to cancel my service after having been a loyal customer since 1999 (since it was Arial communications) they said that because I got a discount on the phone they automatically extended the contract for 2 more years and that they will charge and additional $200 on top of all of this mess…I realized then that this was not going to go anywhere positive or even remotely fair.
T-Mobile is so fraud that they won’t give the legal department contact info but no worries, I already have an appointment tomorrow with Fox News channel 4 and I am preparing all of the documentations of the calls, receipt dates, shipping, names and dates of contacts and already working though my lawyer to file a complaint with the state and carbon copy every local news agency to expose this fraud company.
When I finally was able to get the address to mail the phone back it was already at the 11th day of my 14 day trial period and the rep told me as long as the post mark date was within 14 BUSINESS days from the date you received it, you WILL receive proper credit to my account. I mailed the phone with DELIVERY CONFIRMATION on the 13th day which happened to be Jan.2nd, 2008.
On Jan.27th, 2008 I received my bill only to see that I am still being charged for the phone I had already sent back 3 weeks earlier. I called to investigate and was told that they could not help me without a tracking number, which I had but couldn’t find because I was moving, I continued to call every other day to see if the returns department had credited my account??? IT GETS A LOT BETTER I PROMISE JUST KEEP READING.
I was told that my package was NEVER received and that there is no way to contact the National Returns Center and that I didn’t have proof or confirmation of delivery, they thought I was bluffing about having a tracking number but I actually had it with when I called today Feb. 6th, 2008, when they looked it on the USPS site where it shows that it was delivered on Jan. 4th, 2008 they told me that the reason I will not be receiving a credit is because they received the phone on the 15th day after I had received it even though it was actually the 13th business day which I was advised initially. They were adamant about telling me that they could not credit my account the $267 I am owed, I told them to then give me back the device they received on Jan.4th, 2008 ( YOU ARE GOING TO LOVE THE RESPONSE I GOT, WHICH WAS) “we CAN’T send it back to you, we don’t even know where it is it would have been sent to the manufacturer” so I said then give me the credit if you are not going to send the phone back to me and their response was…”Sorry we can’t do that because you didn’t return the phone within the 14 days” my response was “so what you are going to bill me for the phone that I sent back already and have proof that you received it AND keep the phone and sell it to someone else???
This is fraud??” they continued to repeat that they can’t credit the account, can’t send me another phone because they have already sent it once, and they can’t locate the phone that I sent back and that I had to pay the $267 for the phone that THEY now have!!! And when I threatened to cancel my service after having been a loyal customer since 1999 (since it was Arial communications) they said that because I got a discount on the phone they automatically extended the contract for 2 more years and that they will charge and additional $200 on top of all of this mess…I realized then that this was not going to go anywhere positive or even remotely fair.
T-Mobile is so fraud that they won’t give the legal department contact info but no worries, I already have an appointment tomorrow with Fox News channel 4 and I am preparing all of the documentations of the calls, receipt dates, shipping, names and dates of contacts and already working though my lawyer to file a complaint with the state and carbon copy every local news agency to expose this fraud company.
Comments:
Posted by sabletaz on 2008-02-07:
They should of given you 30 days instead of 14, like Sprint and ATT does.
Posted by Principissa on 2008-02-07:
What I don't get is that you waited until the 13th day to send it back. If you realized you didn't like the phone 3 days into using it you should have sent it back then. Not waited. I think that since you did return it, albeit a little later than you should have that they should at least give you a credit for the phone. You did uphold your end of the agreement.
Posted by Sammyzn23 on 2008-02-07:
I recieved the phone on Dec 22nd, left town for Christmass, got the phone on the 25th as my gift by the 28th I did not want it, took on the 29th to a T-Mobile store and was told that I have to call customer service for the return address which took 2 days to get. That put me at the 31st of Dec. everyone was closed on the 1st of Jan and I sent it back on the 2nd, I was told that I had 14 business days to send the phone back, I sent it back on the 10th business day actually and now they are saying that it is 14 calender days and they are claiming that we recieved the phone on the 20th and not the 22nd which is not true. BUT you guys are focusing on 1/2 the issue...the AMAZING THING IS THAT they refuse to give me credit back for the phone that they have recieved(and I have the proof) and they refuse to send it back to me to use it, so they have my money and the device and I am frankly screwed!!! does anyone see the problem here??
and yes Sabletaz I totally agree that it should be 30 days coz 14 days is sometimes not long enough as you could see my case..
and yes Sabletaz I totally agree that it should be 30 days coz 14 days is sometimes not long enough as you could see my case..
Posted by Principissa on 2008-02-07:
I guess you didn't read what I wrote then.
Posted by CrazyRedHead on 2008-02-07:
You have 14 days from the date you ordered the phone, not received it. I sat down with a calendar to figure this out, so please bear with me. I used to work for AT&T doing this and I have also sent back a phone to T-Mobile before, I actually called them on the 14th day to tell them that I am sending the phone back and I wasn't charged anything. I take it you received the phone about 2 days after you ordered it, what does there computer say, the date that you ordered the phone will automatically populate at the time of the order, you really need to find that confirmation number.
Also, I always make a copy of the order off of the computer, so if there is any problem I can refer back to it. If you ordered the phone on the 20th and sent it back on the 2nd, that is 14 days right there, although the date that you called and requested the return labels should be used.
Once/if the phone is received back at there warehouse and it shows in there computer, you will then be able to reorder another phone, you might even be able to once you are able to produce the tracking number, they did for me. The phone is actually your responsibility until they receive it, did you send it insured with signature requested? The retail prices of phones are to expensive to not be insured, or to trust snail mail with, and a signature request would ensure the date when the phone was received and signed for.
Contacting the media will probably not produce the results that you want, since what there computer says is usually all the evidence that is needed, unless you can produce your own that backs up your case. T-mobile's lawyers are very good at this kind of thing and eventually the cost of them dragging this out will outweigh the actual retail cost of the phone. Good luck.
Also, I always make a copy of the order off of the computer, so if there is any problem I can refer back to it. If you ordered the phone on the 20th and sent it back on the 2nd, that is 14 days right there, although the date that you called and requested the return labels should be used.
Once/if the phone is received back at there warehouse and it shows in there computer, you will then be able to reorder another phone, you might even be able to once you are able to produce the tracking number, they did for me. The phone is actually your responsibility until they receive it, did you send it insured with signature requested? The retail prices of phones are to expensive to not be insured, or to trust snail mail with, and a signature request would ensure the date when the phone was received and signed for.
Contacting the media will probably not produce the results that you want, since what there computer says is usually all the evidence that is needed, unless you can produce your own that backs up your case. T-mobile's lawyers are very good at this kind of thing and eventually the cost of them dragging this out will outweigh the actual retail cost of the phone. Good luck.
Posted by Steffanut on 2008-05-07:
T mobile policy is that you have 14 days from reciept of the phone to return it, except in California, not just a T mobile policy but state laws.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- Sending refurbished replacement hand sets that don't work.
- Disconnected Service and Overcharges - Family Plan (5) Phone Service
- DO NOT EVER USE T-MOBILE! - T-Mobile Prepaid Non-Contract "Plan"
- Fraud-Fraud Selling-Worst Customer Service Ever - Cell Phone & Broadband Service
- Double billed every month for 6 months - T-mobile