Magellan GPS Informative - Poor Customer Service
I've been waiting almost 4 months for the return of my Roadmate 700 (upgraded to a 760 with the TrafficKit). That's 4 months of my purchased TrafficKit subscription gone, too). I had a return authorization, returned it (to Fort Worth, TX - about 200 miles from my home) with a receipt showing it was delivered, and have been unable to get any other information (except after the first call, when I was told it would take no more than 3 weeks). The problem was a software problem, NOT a hardware problem, so little excuse for not solving it promptly.
I have emailed a number of times, but always receive a reply that I should call the service line (which, I understand, is in India), but I give up after 30-45 minutes f waiting. The Fort Worth repair facility, by the way, is unlisted in every search I have made. The general address is a warehouse facility in Fort Worth, but the specific address I sent my Roadmate to does not match any searches. I'm considering filing fraud charges with the Texas Attorney General's office. Anybody tried that yet?