Pampered Chef Complaint - Baking Stone Shattered in Oven
MUSTANG, OKLAHOMA -- I have never written a review before about a product, but was compelled to write this one in the hopes that it would save someone from wasting their money on a defective product that the company obviously needs to discontinue. I only used my baking stone about four times before it shattered into several pieces while baking a frozen pizza at 400 degrees. You better believe I was quite shocked and upset. I followed all of the use and care instructions of the baking stone to the T so the only thing I can conclude as to why this happened was that the product is defective. (The instructions stated that there was no need to preheat the stone to put a frozen pizza on it.) Upon doing some research I came to find out that this problem was not unusual. I tried to obtain a refund from the company but was told that they only offer a 3 year guaranty with the baking stones. There was no such warranty info/limitation included with mine when I purchased it. I don't like to do business with a company that does not stand behind their products if they are defective.
You better believe I will never purchase anything from this company again!