Crayola Informative - Product Was Inferior, But Customer Service Is Great!
This doesn't sound like a big deal, but it is frustrating to kids. It comes with a big coloring book and 3 color wands. The kids are able to color the pages and the color will not show on anything but the special paper - making it mess-free. But as we learned my 3 year old and 4 year old grandchildren found it a bit of a challenge. They would color a section and have to wait to see the results for a few seconds and then they could continue coloring. I called Crayola because they have their phone number on the box and they ask you to call if you have issues with the product.
They were very understanding and they are mailing me a coupon for $15 to try another product. I thought that is great customer service.