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Ikitchens Complaint - Non-Delivery - No Contact

Review by bob A on 2008-02-07
NEW YORK, NEW YORK -- I ordered a mini-hot dog cart on January 23 for an party I was having on February 10. The website says it ships in 2 to 3 days and I was in the one day shipping area. Its now February 7 and I have not received the item, the order status on the website is blank for shipping and I have not received a response to several emails I sent them. If your wondering why I didn't call them they don't have any number you can call. They do post a "corporate matters only" number and the people that answer that can't (won't) discuss orders. Bad way to do business.

Telephone and Fax information for Corporate matters only.
Please note that Customer Service is Handled by Email Only.

Tel 212-868-5767
Fax 212-868-5765
Comments:4 Replies - Latest reply on 2008-03-17
Posted by MSCANTBEWRONG on 2008-02-07:
Here is another phone number. Most of their complaints are delivery related. (240) 414-8889
Posted by bob A on 2008-02-08:
Thanks for the phone number but unfortunately its a little to late. I need the item by tomorrow and there is no way to get it on time now.
Posted by Anonymous on 2008-02-08:
bob A, this is why I tell everybody to STOP buying things online. Sorry guy it's just the way of the online buying craze so STOP IT!
Posted by jgesq on 2008-03-17:
IKitchens claims to be a New York state corporation. I can find no such corporation. I am going to do more research - has anyone actually found where their corporation headquarters is?

Forget their posted address - that is bogus.

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