Magellan Repair Center Informative - Magellan Roadmate GPS Repair Service
On 2/7/08 I contacted the Magellan Repair Service at 1-800-707-9971. I gave my Member ID number. Since I had called numerous times before without any positive results I was prepared. When the agent informed me that my Roadmate was not repairable I gave instructions that my unit was to be mailed back to me immediately and that if that could not be done I would go directly to Headquarters located here in Santa Clara, CA. Next, the agent started with would you be interested in...I immediately cut in and demanded that my unit be shipped back to me that I was not interested in spending another $243 for a better model, etc. etc. The agent then informed me that Magellan was willing to send me a replacement unit FREE OF CHARGE. I said ok, when. I was informed that I would have the unit by the end of next week and to call in the middle of the week for a tracking number as the unit would be sent via UPS.
It was explained that this was being done as compensation for all my troubles with the repair center. So now there is hope. I will update this posting at the end of next week, hopefully with good news!