RCN Complaint - RCN Sales reps lie and cheat
RIDLEY PARK, PENNSYLVANIA -- I was working on my house one weekend. An RCN sales rep came to my door to inform me they were installing FIOS for a neighbor up the street and was I interested in receiving their Internet/Cable package for $75. I told him I would have to think about it, as I was currently getting the same deal from Comcast for $66. I gave him my name and phone number. The next Saturday I was out all morning. I came home to a note on my door from RCN saying they were sorry they missed my scheduled installation for cable and internet. I called their phone number to see what the heck was going on, as I had told the rep To contact me the previous week. Their customer service is only open 9am-5pm, Monday through Friday. Around 7pm I am getting ready to watch some movies with friends and an RCN tech comes to my door. He told me he had a work order to install cable and internet. He was very nice and apologized when I told him I never signed up for their services. I called their customer service the next day and was directed to the regional district manager. I told him that the company had shown me that they are a dishonest company to waste my time like they did. HE apologized and agreed that the sales rep was very wrong to do what he did. I gave him the name of the sales rep and said disciplinary action would be taken. He said he hoped it would not deter me from thinking about switching in the future.
Be very careful with RCN, as the door to door sales reps will sign you up to receive their services to meet their quota, whether you want their services or not.