Popeye's Chicken Complaint - What ever happened to Customer Service?
SPRINGDALE, ARKANSAS -- A couple of months ago I went to pick up an order for some people I work with. The order had already been called in because it was large and pick up was at noon. When I went to get the order I found a single line wrapped back and forth around the inside and people backed up to the door. I walked up to the side of the one register that was being used (there were two) and in between orders told her I was there to pick up a call in order. She looked at me and said I would have to get in line. I was shocked. I told her I had a call in but she said I could not cut in line. I turned and looked back at the line again and by this time it was nearly out the door. I got in line and it was 25 minutes later before I got back to the register to pick up the order that was called in. I was furious. After I paid I asked to see the manager. They acted as if it inconvenienced them. He finally came out. I began to politely tell him what had just happened and he said there was nothing he could do. He could not let me cut in line. I asked about the other register and he said it did not work. I asked why someone did not tell them when they called the order in they would still have to wait in line to get it? He did not offer an apology or anything and then went on his way. I was shocked at the response of someone who is suppose to be a "manager". I went back to work with the food and requested they never order from there again because I will never go back. Just yesterday I decided to give them another chance. I was just getting food for me and was going through the drive thru and it was 2:30pm. After the lunch crowd right how bad could that be? There were two cars out front and one in front of me in the drive thru.
Well after the one car in front of me finally got their order made and moved on, it was my turn. I pulled up and the girl on the speaker asked me to wait. Ok. I waited, and waited and finally the very short, dry, person on the other end took my order and told me to pull around. I again waited while the car in front tries to get their order. They finally get food and pull away. I pulled up to the window with the exact change in hand. I again waited, and waited. I was ready to pay someone, had my money in hand. I can see my drink sitting inside the window and two girls standing inside. (doing nothing) I waited for ever and no one ever even acknowledged I was even there. Unbelievable! Again? I was so angry after five minutes and that window never opened so finally drove away. I went somewhere else and got fast friendly service.
This Popeye's in Springdale Arkansas on Hwy.412 will never see me again. The only thing I have seen that has been consistent is BAD SERVICE! Or none at all in my last experience. BEWARE, and tell all of your friends. No one deserves to be treated like that! I don't care if they have free chicken, I won't give them the time of day.