Capital One Auto Finance Informative - Capital One Auto Finance, A Total Farce! Can't Account For Past Payments, Wrecked Credit!
CHANDLER, ARIZONA -- Over the past two years I have had three cars financed with these people, one I paid off early and they to this day have an open account on it, oh well, one other has been an automatic draft on my husbands account with a 14 month flawless payment history, the other has been a year with the most incredible story of sloppy, careless and stupid conduct by the minimum wage kids that Cap One in Texas! And this has caused a 30 day late ding and a 100 point drop on my credit file!
Every payment has been like this, I send a check, they call and want to set up auto pay, I sign the agreement and fax it with a voided check, letter comes saying all is done, thanks for blah blah blah, then I get an urgent call saying the input on the check routing did not go through, I issue, on the same account, a check by phone, again we do the auto pay set up, again, all is fine, again, call just before the due date, can't process this voided check, check by phone. On and on! For 10 Months!!!
Now, some kid calls and says Cap One can no longer draw from my husbands account because it's my loan? WTH! After 14 months it's now like this!!! Avoid Cap One auto finance or you will wreck your credit, and have a heart attack like my husband did! Like to talk to smart $## Hispanic kids working the service desk in Plano Texas, who love to jack people around? Use Cap One then!