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Toss Asian Cafe Complaint - Toss takes your money - Doesn't give you what your ordered!

Review by ethicalbusinessesprosper on 2008-02-08
CASTLE ROCK, COLORADO -- On the evening of February 8, 2008, I ordered a delivery of Chinese food for dinner from Toss Asian Café. One of the items we ordered was sesame chicken, which turned out to be a box no less than half-full of broccoli. In the take-out menu, under the entrees, it says “Dinner served with steamed rice” and does not say anything about being half broccoli. Nobody in my family likes broccoli, and having gotten what we considered to be very little sesame chicken, I immediately called to complain. The owner/manager that I spoke with was instantly defensive, argumentative, and rude. She said things like, “I don’t care” [that I we didn’t get what we ordered or wanted], “Do whatever you want” [about me saying that I was going to complain to the BBB], and many other things that indicated that she has absolutely zero concern for being ethically fair or decent to her paying customers. She finally said, “If you want your refund, you have to come pick it up.” When she said to bring the broccoli, I told her that it had already been thrown in the trash.

At one point, an employee answered the phone and said, “Look, she told you to come pick up your refund.” As told, I made the 15 minute each way drive to the restaurant to pick it up. My husband to get it, and he was told that they would not give a refund to him without the broccoli. To be petty and spiteful, she wanted us to dig food out of the trash! She told my husband to call the police if he didn’t like it – so I did. The officer said that he could not make her refund me. She still insisted that we needed to dig the food out of the trash and bring it to her in order to get our refund. Shame on her! It is my belief that she never had any intention of refunding my money.

They have menus that are deceitful; they are not honest and forthright about fixing their mistakes; they lied and made me drive all the way down there only to refuse to do what they said they would. It is despicable the way we were treated. We deserved our refund w/o this obnoxious ordeal.
Comments:7 Replies - Latest reply on 2008-02-10
Posted by jktshff1 on 2008-02-09:
As far as the restaurant attitude, that was not necessary.
But indeed, if you had wanted a refund, you should have kept the product to return for proof of purchase.
Even though rude and difficult to deal with, the restaurant was willing to refund your money with proof. That was your fault.
What in the world did you expect the police to do? They have got much more important things to do than deal with a petty complaint. Matter of fact, you are probably lucky that the restaurant did not have the police ask you to leave and not come back.
Posted by Anonymous on 2008-02-09:
Yeah, the cops had a donut place to go to and you are lucky that was not where you were then they would have beat you about the neck and shoulders.
And it is true they did try to refund your money you do have to show proof of purchase because if nobody ever did then the store would have to go out of business.
Posted by jktshff1 on 2008-02-09:
lid, vote for me, I need another star.
Posted by Anonymous on 2008-02-09:
I did! (BA) and good morning to you JKT!
Posted by jktshff1 on 2008-02-09:
good morning, recovered from the time change yet?
thanks, I appreciate that.
Posted by Anonymous on 2008-02-09:
Not yet but i'm only a few hours off. I got up at 3:30 AM again and I guess I will try to stay up today till 12 or 1 tonight.
Posted by jktshff1 on 2008-02-10:
ethicalbusinessesprosper (02/09/2008)
"Lastly, I took the food to her and she still didn't refund me. Tell me that's not right? "
Thanks for the post on my blog.
This is different from what you posted in your complaint. If you did it after the police were called, I wouldn't refund the money either.

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