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Disney World (Orlando, FL) Complaint - Disney Resort All Star Movie Disappoints - Guest Resort
Guest Resort - Complaint
ORLANDO, FLORIDA -- When my wife made reservations at the Disney World resort, All Star Movie she made only one request, a quiet room. We did not care if we were close to the swimming pool, food court or any other resort venues. My wife is legally disabled and needed a chance to rest and sleep after busy days at the various Disney World kingdoms. Initially, our request was fulfilled and we were quite happy and satisfied.
Then the 400 teenagers from Brazil and Argentina arrived for a sponsored cheer leading and dance international competition. The constant yelling, screaming, running and chasing, jumping up and down and banging on our room door lasted the first night until after midnight. In speaking with Disney World security I was informed that they were doing what they could but due to "language barriers" were unsuccessful in resolving the issue. The following day, my wife's birthday was very long and not the happiest or magical due to a lack of sleep.
The next day, we had to be up at 3:00 a.m. for our flight home. That evening was more of the same, only worse as the total rowdiness of the foreign guests lasted until after 1:00 a.m. In speaking with several staff I learned that this was not the first year this had happened with the people from Brazil creating numerous issues and problems. In fact, I discovered that management at this resort had questioned staff concerning their suggestions as to how to correct the problem. One security guard told me he had suggested that all the teenagers from Brazil be housed in one specific building of the resort enabling them to only disturb each other. Apparently, due to concerns from Disney resort management about political correctness and concerns about being accused of segregation, they chose to disturb all the other resort guests.
I attempted to contact the General Manager of All Star Movie resort and was eventually informed that he did not take phone calls from customers and the only method of contacting him was to send an e-mail. Initially the staff would not even provide me his name. I eventually persuaded staff to identify this previously anonymous manager and sent him an e-mail that was professional, however, requested an adjustment in my resort room charges. The only response I received was a canned response thanking me for contacting Guest Services and assuring me that I would hear further from them which I have not.
I do believe that due to two nights of no sleep, my magical experience in the Magical Kingdom was spoiled in addition to spoiling my wife's birthday. Does anyone think that Disney cares? Personally, I know that they do not. Pay big bucks to stay and go there and take your chances because if you have a real problem, there is no one there to take it to.
Corporate greed at its very worst regardless of all the Disney hype.
Then the 400 teenagers from Brazil and Argentina arrived for a sponsored cheer leading and dance international competition. The constant yelling, screaming, running and chasing, jumping up and down and banging on our room door lasted the first night until after midnight. In speaking with Disney World security I was informed that they were doing what they could but due to "language barriers" were unsuccessful in resolving the issue. The following day, my wife's birthday was very long and not the happiest or magical due to a lack of sleep.
The next day, we had to be up at 3:00 a.m. for our flight home. That evening was more of the same, only worse as the total rowdiness of the foreign guests lasted until after 1:00 a.m. In speaking with several staff I learned that this was not the first year this had happened with the people from Brazil creating numerous issues and problems. In fact, I discovered that management at this resort had questioned staff concerning their suggestions as to how to correct the problem. One security guard told me he had suggested that all the teenagers from Brazil be housed in one specific building of the resort enabling them to only disturb each other. Apparently, due to concerns from Disney resort management about political correctness and concerns about being accused of segregation, they chose to disturb all the other resort guests.
I attempted to contact the General Manager of All Star Movie resort and was eventually informed that he did not take phone calls from customers and the only method of contacting him was to send an e-mail. Initially the staff would not even provide me his name. I eventually persuaded staff to identify this previously anonymous manager and sent him an e-mail that was professional, however, requested an adjustment in my resort room charges. The only response I received was a canned response thanking me for contacting Guest Services and assuring me that I would hear further from them which I have not.
I do believe that due to two nights of no sleep, my magical experience in the Magical Kingdom was spoiled in addition to spoiling my wife's birthday. Does anyone think that Disney cares? Personally, I know that they do not. Pay big bucks to stay and go there and take your chances because if you have a real problem, there is no one there to take it to.
Corporate greed at its very worst regardless of all the Disney hype.
Comments:
Posted by jktshff1 on 2008-02-09:
You would find this at any theme park. It's not just the "foreign" or Brazilian kids, that's what kids do where ever they are.
Don't go to a kids place unless you can put up with them.
Don't go to a kids place unless you can put up with them.
Posted by yoke on 2008-02-09:
I disagre jkt. The chaperones of these kids should have had control over them and consider the other guests. The hotel should have done something for the guests inconvienced by these brats. The hotel knew they were getting 400 kids and should have warned guests ahead of time. Yes Disney is a place for kids and families, not a bunch of unruly teens.
Posted by jktshff1 on 2008-02-09:
No, I agree with you, the hotel should have done something to help and the chaperone's should have done something, but, unfortunately that is not usually the case.
Posted by Nohandle on 2008-02-09:
I feel unless one books on a "kiddie cruise" not a motel/hotel room, consideration should be made for the other guests. Certainly kids away from home are going to push it as far as they can. We all did it. The chaperones should have taken charge here and told them to tone it down. Surely they didn't sleep through this. Perhaps they checked into another hotel.
Posted by yoke on 2008-02-09:
When my kids are in 7th grade they go to Williamsburg/Washington DC/Philadelphia for 5 days. They stay in hotels and every year our schools get letters from guests and the hotel staff about how well behaved the children were. The teachers/chaperones don't allow the kids to run wild. One for security reasons and two for respect for the other guests. Sounds like the brazillian chaperones were having fun themselves.
Posted by Principissa on 2008-02-09:
This is just plain common decency. As teenagers, regardless of where they are from and what language they spoke, they should have known better than to run around like rabid monkeys and banging on other guests' doors in the middle of the night. I'm almost certain there were rules posted in the hotel about noise and excessive partying, and at this point they should have been asked to leave. What were the chaperone's doing? Where were the adults? Disney is geared for kids, I understand that, but this is just over the line. Security and the hotel itself seemed so nonchalant about the whole ordeal. What you should have done was called the Orlando police department. If security and the hotel wouldn't do anything, you can bet the cops would.
Posted by Ben There on 2008-02-09:
I am sure 400 kids from any country, including the USA, would have been just as crazy. Sounds like the hotel needed more security and the group needed more chaperones.
Posted by grumpie on 2008-02-17:
I was at the all star movies resort at that time and did not observe any of the things you complain about.I was there 7 days and my son and family were there 10 days.farther more the room rate was only 82.00 a night for a nice well kept clean room and resort which is hardly overpriced.What do you expect at disney? The senior citizen retirement complex? I'am 65 and I had no problems whatsoever.I think you are just whining to get a free holiday
Posted by KoolHandStu on 2008-02-18:
Grumpy, feel fortunate that where ever you were, you were not exposed to this. Believe me when I say that I have no need for any freebies and was not on the Disney dining plan. Disney staff were well aware of this issue and once I was able to actually speak to a manager, more than happy to resolve it the best way they could. Oh yes, they were also quick to apologize. 65 huh, gee I wish I had been able to turn my hearing aid down. Cheers.
Posted by grumpie on 2008-03-25:
to koolhandstu I was there when the brazilian kids were there and I stayed at the all star music resort and I did not observe any of the things the other complained about.I do not have a hearing aid work full time and just drove 6000 miles return to Las Vegas.I suppose there are lots of things to complain about but I travel 2 months a year from LA to Key West and in between and find its a lot easier if you mind your own business and don't complain about everything.If you expect everything to be like home stay home
Posted by KoolHandStu on 2008-03-26:
Grumpy, I don't have any idea what building you stayed in but once again, consider yourself lucky that you were not disturbed as my wife and I were. I am certain that there are many things in this world you have neither experienced nor witnessed but that certainly does not mean that they haven't happened or don't exist. Your remarks are most ignorant in my humble opinion.
As an aside, once I spoke with Disney resort management, who were by the way, well aware of the situation they were most apologetic. They were also quite willing to compensate me for my disturbance. I also heard from Disney Corporate and they were also quite accomodating. Consequently I must retract my statement that Disney doesn't care about its guests.
As for you Grumpy, kindly keep your ignorant opinions to yourself in the future.
As an aside, once I spoke with Disney resort management, who were by the way, well aware of the situation they were most apologetic. They were also quite willing to compensate me for my disturbance. I also heard from Disney Corporate and they were also quite accomodating. Consequently I must retract my statement that Disney doesn't care about its guests.
As for you Grumpy, kindly keep your ignorant opinions to yourself in the future.
Posted by grumpie on 2008-04-14:
stu I will tell you again.I stayed at the same resort at the same time as you did.I saw those kids you complained about.I saw them at the resort and I saw some of them at the shopping malls and I thought they were well behaved.Since you got a refund on your stay I'am going to copy your letter and call Disney and ask them where my refund issince I was there at the same place and time.I didn't realize how much we were traumatized during our stay and if you got an apology and a refund the I gues I and my wife and the several hundred other people who were there also deserve a refund.Maybe an ad in the paper and a class action law suit will be the way to go.Right Disney.Charge people full price but give discounts to the complainers.That sucks
Posted by dianec on 2008-04-14:
I missed this the first time around. I think it's very possible for someone to be staying at the same exact resort and have a different experience. Because someone else did not experience the same problems (noise) does not matter.
I like it quiet when going to bed at night so I can sleep and enjoy my next day. There are places to be noisy and places to be quiet. That is absolute common courtesy in every country I have visited. When I have complained about noisy situations (usually in Vegas--what do you expect?), security always makes sure they get to the root of the problem quickly. They want return guests. (I also always bring ear plugs for the plane and hotel just in case.)
Grumpie--BTW, your rate and someone elses rate can vary by the type of room and even where they booked. And, there is never anything wrong with a valid complaint. I don't like to pay for things that I am unhappy with and neither should you.
And, finally, I especially like the part about language barriers (the hotel's excuse). No one on the staff could speak Spanish? In Florida? Come on!
I like it quiet when going to bed at night so I can sleep and enjoy my next day. There are places to be noisy and places to be quiet. That is absolute common courtesy in every country I have visited. When I have complained about noisy situations (usually in Vegas--what do you expect?), security always makes sure they get to the root of the problem quickly. They want return guests. (I also always bring ear plugs for the plane and hotel just in case.)
Grumpie--BTW, your rate and someone elses rate can vary by the type of room and even where they booked. And, there is never anything wrong with a valid complaint. I don't like to pay for things that I am unhappy with and neither should you.
And, finally, I especially like the part about language barriers (the hotel's excuse). No one on the staff could speak Spanish? In Florida? Come on!
Posted by KoolHandStu on 2008-05-25:
To Grumpie: I sincerely endeavor to ignore and avoid ignorant people. In your February 17, 2008 post, you stated that you stayed at the All Star Movies Disney World Resort during the same time period I encountered the disturbance. In your March 25, 2008, post you report staying at the Disney World All Star Music Resort. You continuously contradict the facts and information contained in this post yet clearly don't even know where you stayed at Disney World. Finally you sarcastically suggest stupid ways to get some sort of refund for a problem you were most fortunate not to have encountered during your stay. I understand now why you didn't have any problem there. You don't even know where you are so how could you possibly recognize a problem when you had one. You do have a definite problem Grumpy and it's definitely between your ears. Get some professional help you horrible donkey!
Kool Hand Stu
Kool Hand Stu
Posted by DebtorBasher on 2008-05-25:
I would have to agree with the poster's complaint. Disney is advertised as a "Family" vacation for "all ages"....it does not say it's a kiddie park. Also, the excuse of the "Language barriers" is just a bunch of BS. SOMEONE was able to communicate enough to make the reservations for 400 teens! Also, I am sure the chaperones were adults and should have controled these kids no matter what language they speak and I would guess they could have translated, "Shut up and go to bed and stop acting like a bunch of idiots" in a language they would understand.
Posted by Ghost of Doc J on 2008-05-25:
After reading the post for the first time, and then going over the comments, I voted this review as very helpful. People behave parallel to the level of expectation. If we don't expect much 'because they're teenagers', they will act like savages. I suspect that this group was unruly because of inadequate supervision or inadequate behavior expectations. I don't see where the poster comes close to hinting for a freebie. The OP was informative and I hope Disney staffers see it.
Posted by grumpie on 2008-07-04:
stu in rgard to your last name calling post.my wife and I stayed at the all star movies resort and my son daughter in law and grand kids stayed at the all star music resort.I walked back and forth every day between the resorts ate in the food court went to the arcade with the grand kids and sat by the pool.I saw the kids you referred to and i did not see them act in the way you described.I see you have resorted to name calling to get your point across.it is exactly what I would expect from someone like youperhaps your frustation with these kids was that they were foreigners.As I have said I saw these kids at the park and at the shopping malls and I thought they were well behaved neatly dresses and polite.you would do well not to travel as it seems to stress you outI have some names in mind for you but unlike you i will keep them to myself.after we left disney we traveled to key west ft. lauderdale hollywood fl and the went back to canada(another foreigner)the after two weeks we drove to las vegas spent ten days there and came home,so you will have to forgive my stupidity for getting all star music and all star movies resort mixed up.I have travelled 2 months ayear for 33 years and always stayed at motels and I still think that all your whining was just to get a discount on your room.
Posted by GlitteringFirefly on 2009-12-30:
My non-Brazillian brothers and parents stayed at the same hotel during that time period. Disney hosts a soccer tournament and the UCA National College Cheerleading Championships at the same time. They all stay at the All Star Resorts. It wasn't just foreign kids.
Posted by MissMissa on 2010-07-06:
My friend and I, who are both 18, stayed at the Movie's Resort and unfortunately ran into this group as well. Having them stay in the complex directly across from us, they stayed up until 3am screaming, chanting, clapping like a bunch of unruly barbarians. And don't get me wrong, we can appreciate a good loud party EVERY ONCE IN A WHILE. Not. Every. Single. Night. Especially after walking around all day in the crappy humidity, heat, and unevitable rain that the WONDERFUL state of Florida has to offer.
We've had to call security on them multiple times where they sent only English speaking people to a bunch of Brazillians whose chaparones didn't bother learning any sort of English before going to an English speaking country. ( good idea, right?? )
Disney has done what they need to do, they can't control who comes to visit. But SERIOUSLY. This is beyond obnoxious and I know this isn't proper behavior in any country whether it be Brazil or America.
We've had to call security on them multiple times where they sent only English speaking people to a bunch of Brazillians whose chaparones didn't bother learning any sort of English before going to an English speaking country. ( good idea, right?? )
Disney has done what they need to do, they can't control who comes to visit. But SERIOUSLY. This is beyond obnoxious and I know this isn't proper behavior in any country whether it be Brazil or America.
Posted by KoolHandStu on 2010-07-07:
Miss Missa Apparently some things don't change. I'm really sorry to hear that you had to experience what my wife and I did. Not exactly the best way to have an enjoyable experience at the Magic Kingdom, awake most of the night and sleep deprived the following days. Several people that posted replies to my post evidently misunderstood the fact that I focused on the Brazilian kids. They were the problem that we experienced as they were loud, rowdy and totally out of control. Several posters apparently felt that I was singling them out. Frankly, had the problem been with a group from Beverly Hills, I would have pointed them out as the problem. It has been quite some time since our bad experience and we continue to receive offers and solicitations from the good folks at Disney. No thanks to their offers of free nights and discounted rates,never again.
Posted by Je on 2012-07-18:
Just got back from disney. Movies was totally over loaded with these rude,unsupervised young teens. Had a crank call at two in the morning. At the parks they ran over us many times. Only once did we see a employee turn a group away from the fast pass line, because,they did not have the passes. So how many times do they get away with it. Terrible experience.
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