Trilegiant Corporation/Affinion Group Complaint - The Scam Continues
VIRGINIA -- A friend has been trying to cancel his PrivacySource (which may have started out, or also be known, as PrivacyGuard) membership since just before the end of his first year of service. Bank of America offered and still offers this service.
PrivacySource did not provide any of the services it promised, thus the request to cancel.
It was not cancelled and each year the cost goes up; it went from around $60 to a current $99.99.
Each time a cancellation request was submitted, life got in the way until the following year's membership was billed to his BofA card.
He also requested of BofA each time that it be cancelled, but every year they charge it to his account.
This year, we are taking the bull by the horns. We have e-mailed BofA Customer Service. We will also mail HQ Trilegiant Corporation/Affinion Group (Affinion Group, LLC) at 100 Connecticut Ave, Norwalk, CT 06850-3561, and file a complaint with the BBB.
He honestly wanted to try the product. He did, and he was not satisfied. He should not have to ask more than once to cancel. And, yes, sometimes life does get in the way; when you are assisting an elderly parent and going to school full-time and you don't receive anything in the mail, only annual membership fee charge, one tends to forget. It happens. He takes responsibility.
However, when he tried to charge groceries, BofA denied the charge because his card was maxed out; yet BofA allowed the $99.99 charge from PrivacySource and charged him a $35 over limit fee.
No, he will not sit still for this. He will be polite, but firm. Sometimes nice doesn't work and you have to contact BBB, the Attorney General, the Federal Trade Commission, and whomever else need know to stop this company and stop BofA from endorsing them.