South Bay Carpets, Redondo Beach, CA Complaint - DO NOT BUY FROM THEM! CHEAP PRODUCTS!

Review by angryasheck on 2008-02-09
REDONDO BEACH, CALIFORNIA -- South Bay Carpets at 1443 Aviation Blvd. in Redondo Beach, CA installed dirt, cheap wood blinds at my house. They completely botched what they did at my house. In fact, they gave me cheap hardwood flooring and carpeting. But at least, those are not breaking so I won't complain about them. Everything they did was cheap!

South Bay Carpets over-charged me. They say they are a wholesale place. Don't believe it! What they do is put in the cheapest product they have and say it is wholesale. It is NOT wholesale.

Within two months of having the blinds in my house, the blinds started breaking one by one. The sliders have now started breaking as well.

The company over-shipped parts, under-shipped parts, left parts at my house. They did such a poor installation job that one of the valences dropped down.

They promised that the top windows would have longer cords so we could reach them to open and shut them. The top window blinds did not come with the longer cords.

They left several of the windows without blinds. The guy forgot to measure one of the windows. They installed about half-of-the-blinds. They never came back to finish the job.
As a result, my house is a mess.

I tried to get the situation resolved several times. The only thing they offered was to fix the blinds. That is unacceptable. Why? Because, I knew that as soon as they fixed them, the blinds would just break again. We have not been using the blinds because we are afraid they will just break again.

I wanted to get shutters to replace the blinds. We worked out a deal to get shutters to resolve the blinds situation. South Bay Carpets reneged on the deal. So, now I'm stuck with a terribly botched job - a mess!

Then, they stopped returning my calls and letters. So, I talked to one of the other guys. I was trying to get the situation resolved. I needed more help.

The guy cussed me out. He started screaming at me and calling me names on the phone. This is very unprofessional.

I do not recommend using them unless you just want to throw away your money and get abused.

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