Sears Complaint - 15% restocking fee on appliances
SAN MATEO, CALIFORNIA -- I purchased a Kenmore Elite Microwave Oven for about $280 and only opened the box but did not plug it in or removed any of the tape around the doors. I decided to return it as this counter top microwave oven was a bit too large for my kitchen. 2 weeks later I went back and was charged a 15% restocking fee. I complained as the website and receipt does not says that there is a restocking fee for just opening the box. The sales person and manager says that as long as you open the box is declared used and they couldn't do anything about it as the system automatically deducts the 15% restocking fee. I didn't feel like fighting over $42 and right then and there decided never to purchase from Sears again. They did not even look at the microwave or ask about it's condition.
I suppose that I should have been dishonest and claimed that I never open the box and that I received it open just as their return policy is dishonest.