DHL Complaint - Customer Service complaint
HOUSTON, TEXAS -- I was expecting a package from Dell. I stayed home the whole day of Jan. 21, 2008. On or about Jan. 28, 2008 I found the package was just dropped off in the leasing office without any notification. I called the DHL 1-800, no one called back. I emailed, the email stated I would be contacted. I had no call back to either of these.
On Jan. 31, I picked the package up from the office and noticed the DHL guy. I asked was he the regular person, he stated that he was, I then asked him why did he not come to my door. First he stated he did come to the door. I told him I was home ALL DAY and he did not come to my door. I then asked about my notification slip, I did not have one.
He stated he put it on my door. I informed him I never received a slip on my door. He then said he put it on my mailbox door. I informed him he has no business touching the mailbox, that is for the mail carrier. He then said he called me. I asked if his job was to call or deliver? He then informed me I did not know his job. I informed him I did know his job and he didn't do his job. He kept trying to offer excuse after excuse. Bottom-line I was home, I didn't have a knock on my door, nor did I receive a notice. Not on my door, not on my mailbox.. I had nothing.
I then told him I would call his job. I then got in my car to avoid confrontation with him. As I drove off he KICKED the side of my car. I got out to ask him why did he kick my car? He repeatedly accused me of trying to hit him with my car. I told him if I wanted to hit you I would have sandwiched you in between my car and your van. He then put his finger in my face, and continuously called me a stupid ass wh**e. I then told him if I am a stupid ass wh**e you are a stupid ass motherf***er, because I am calling Houston Police Dept. and pressing charges. He continuously shouted "Do It Do It!".
I called HPD and filed a report so that he can be charged with criminal mischief for damages to my car.
While waiting for the police to arrive, I called the 1-800 and received a call from a supervisor. I informed him of the incident. This supervisor continuously made excuses for why the package was not brought to my door. Even saying that they could not leave packages. Which was not the point because I was home. When the subject of the call came up, he said DHL had the right to call. And that was fine and good, but I NEVER received a call. And I also made it a point to tell him that a phone call is NOT an ATTEMPT to deliver. I asked him to repeat my phone number in the system. He could not produce a number for my address. He then said it was on the box. I told him that my number wasn't on the box. When I told him the number on the box was not my number I still got a run around of why the package was not brought to my door. Again, that was a MOOT point. Because now my car is damaged.
That was the subject of this call. He tried telling me about the tracking system and the reasoning behind it. I had been trying to track the package on the system EVERYDAY, Monday, January 28, 2008, was the first day I could track it via the link that Dell gave me. I needed my package January 26, 2007. I gave him the scenario of an elderly person that does not have computer access and would rely on DHL to come to their door. What if this person could not walk to the office to pickup their package? Everyone doesn't have computer access. Basically I seemed to be getting excuse after excuse. And again at this point, that was not the point. The point was I received damage to my car by one of your drivers. At that time I stated there was possible damage to the vehicle. He said he would forward the information to the manager.
A Houston Police Officer arrived and took the report. He could clearly see the damage to my car once I point it out to him. He gave me an incident number.
I called on Monday, February 4, 2008, and talked to supervisor AGAIN to ask what am I supposed to do about the damages to my car? Will they come out and look at it...what am I supposed to do? He referred me to a manager. He stated he would pass along the information, which I thought had already been passed along. I called the manager on February 5, 2008, and I did not receive an answer or a call back.
I called again on February 6, 2008, still no return call by the manager.