Hotwire Informative - Deceptive advertisement
ORANDO, FLORIDA -- I booked and purchased a room on there website. They do not show the hotel when you purchase the room but they do show star rating, location area and amenities. Amenities they show will be restaurant, swimming pool etc..Some of the hotels advertised show that they are non smoking hotels. My wife and me are smokers so I would not purchase that type of hotel. The hotel which I purchased did not show it as a non smoking hotel When I went to the hotel website it clearly states ( the hotel description) they have 400 guest rooms and below it its says they have 400 non smoking guest rooms. When you purchase a room on hotwire website they state they can not guarantee a smoking room. I am not questioning this policy. I selected this hotel because it was not shown to be a non smoking hotel and in the past when I booked on there website I have had success in getting smoking rooms. I can not get a smoking room in a non smoking hotel. One of the responses which they sent me indicated that they are (concerning stated amenities) subject to
the published conditions of carriage and rules of the applicable hotel. I based my decision to purchase this hotel on the stated amenities or in this case unstated amenity.
They are being defiant in giving me a refund. I have even sent this to them: FTC’s Deception Policy Statement, an ad is deceptive if it contains a statement—or omits information—that is likely to mislead consumers acting reasonably under the circumstances and is "material" or important to a consumer’s decision to buy or use the product.