Dick'S Sporting Goods, Inc. Complaint - Fraud-Used Product At Full Price
JACKSONVILLE, FLORIDA -- I recently purchased a treadmill from Dick's at full price, only for them to deliver me a used floor model, and try to pass it off as new. The delivery men slipped up and told me it was the floor model. They went further to say that this was not the first time this had happened. They refused to take back the used treadmill which had now been set up in my bedroom saying they had other deliveries and no room on their truck. After contacting the store I was told that it was on the receipt to deliver a floor model. I stated that I had a copy of that order and no where on it does it say that, and pointed out that I paid full price. The manager's story then changed to say that the delivery men requested a floor model. It was agreed that for my inconvenience I was to choose another treadmill of my liking in replacement at no extra cost to me. When I went into the store the manager changed his mind and told me he would get fired if he did that and offered me only one other model.
When I became upset that they had encouraged me to come to the store under false pretenses, I was told to leave and never come back. They have not sent anyone to pick up their used treadmill and have not returned my money.