Fred Andersen Toyota Complaint - Service Department
RALEIGH, NORTH CAROLINA -- I purchased a 2005 Toyota Tundra from the Fred Anderson in November, 07 and needed an oil change in February, 08. Called and made an appointment for the routine maintenance for 10:40 a.m. I arrived at 10:37 a.m. and the greeter asked what I was in for and I told him I had an appointment for routine maintenance -- oil change and tire rotation. He started to tell me about more things I might need and I explained I was under a maintenance agreement with Fred Anderson. He then informed me to put on my flashers and put the number tag provided by the service department on my rear-view mirror and fill out the paperwork at another area. I proceeded up to the next spot and the guy said it took longer to service the Tundra for whatever reason. I then waited and waited and waited until it had been well past an hour.
I inquired about my vehicle with the service department and the man behind the desk said he was just looking at my paperwork and wondered why it was taking so long for an oil change and tire rotation. He said he would check on it and disappeared for 30 minutes and upon his return said the truck was on the lift and being currently worked on. I informed him that I saw my truck sitting out in the waiting lot and that it had not been even looked at. I then asked for a manager and he said all the managers were at lunch. I ended up going to the finance department to get my $750.00 for the maintenance agreement back. I am hopeful they will actually credit the finance company that much money as promised, but I would have to say that dealership does not want to provide its customers with any kind of customer service.
I finally got my truck back at 1:00 p.m. and the sticker in the window says the next oil change is at 390,894 miles. My truck only has 39,000 miles on it. What a bunch of morons!!! Don't trust your vehicle with that crew up there. They lie and waste your time and money and leave you frustrated.