FIA Card Services Complaint - Customer Service
Unbeknownst to me, my bank (SunTrust) sold their credit card services to FIA. Over a year ago, I called FIA and asked them to match an offer from Capital One. The person with whom I spoke was quite rude and informed me that the company was in business to make money. I have had this card since 1997. I transferred my balance to Capital One and paid off FIA. I have not charged anything on the card in over a year. I received a bill from this company in the mail yesterday indicating that I owed them money. I was horrified to realize that they had billed me for an annual fee on a card I had not used, and that the bill was now 60 days in arrears. I have spent twenty-five years trying to keep my credit perfect. When I called SunTrust to complain about this, the manager of the branch informed me that they had no control over FIA Card Services and were suing FIA to force them to remove the SunTrust logo from the card. She stated that FIA had refused to comply. She advised me to contact FIA and request that they remove the delinquency from my credit report in light of my payment record.
The "account manager" for FIA was typically arrogant and informed me that "that isn't the way credit works." I have paid the balance and closed the account. I would never have any dealings with this company in the future. It is evident that SunTrust has been very dissatisfied with FIA since they have instituted a law suit against them.
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