Sony Electronics Inc Complaint - Terrible Customer Service
MIAMI, FLORIDA -- I purchased a 60 GB PS3 last September and a week ago the disc player stopped reading a game right in the middle of play. I made sure it was clean, re-inserted it to no avail. The disc drive is completely dead. I have been trying to contact Sony Customer Service on their toll free number for two weeks and all I get is a busy signal. After researching all the blogs about PS3 machines, I have found the dead disc player problem to be very common and also that it is almost impossible to get in touch with Sony. Having been a loyal Sony customer since the days of early Trinitron color TV's I find this appalling and unacceptable. I have around $10K in current Sony technology in my house - from WEGA LCD TV's to all of their game platforms - and I will NEVER, EVER purchase another Sony product and will tell all my techie friends about my terrible experiences with their non-existent customer service.
SHAME ON YOU FOR NOT STANDING BEHIND YOUR VERY EXPENSIVE AND USELESS PLAYSTATION 3. My other Sony products will now go on Ebay and I will replace them with Panasonic, who at least can be talked to if there is a problem.
Buyers beware the PS3 - it is an expensive dud!