Thomasville Flooring Informative - Poor Quality and Poor Customer Service - Thomasville Flooring

Posted by dan gordon on 2008-02-11:

you have a humidity or a climatic condition in your home. How did you acclimate the wood prior to installation? Was it new construction. Slab? Did you test the moisture in the subfloor and the wood before installation? It is installation related issues dealing with acclimation and not a mfctrs defect. HD is correct in walking away. If you correct the moisture or humidity concerns the floor will respo9nd. Expansion and contraction is a normal function of hardwood.

Posted by fascismsux on 2008-02-12:

dan gordon- bull-crap, the posters problem is shrinkage , that means that the flooring hadnt been brought to a proper low level of moisture content(shrinkage ) through the manufacturers drying process , and because of that the flooring decided to do this after it was laid as flooring naturally does . that much shrinkage , of properly kiln dried flooring , would be nearly impossible to blame on the moisture / humidity conditions in the home , unless the posters home is a kiln and even then ....? I say take pictures , get estimates , sue them !

Posted by dan gordon on 2008-02-12:

How do you know how HD stored the wood? I had times where wood was transported from the distributor in open trucks in winter? How is that the mfctrs responsiblilty? Installers still have the obligation to confirm the moisture content of the wood being installed to the moisture in the slab or subfloor

Posted by fascismsux on 2008-02-12:

dan gordon- well - I dont know how HD stored it ,and neither do you . more info would have been best , like what species of wood etc .-- all Im saying is that unless the poster kept the flooring outside in the rain or did something similar , then that much shrinkage cant be blamed on poster . And NO flooring installer that I've ever seen checks moisture content - i wanted to buy a device for checking MC myself and lowes couldnt even get me one . Im just saying that the manufacturer is most likely responsible - Did HD leave the flooring out in the rain ? Maybe , if so then its their fault - either way -If Hd sells flooring that is defficient or has retained so much moisture as to require another trip through the kiln ,Its their fault , HD cant expect avg joe to have access to a kiln .

Posted by dan gordon on 2008-02-12:

Its easy to see there is a problem. The dilemma is determining who is at fault. If it was professionally installed the installer has the burden to determine proper job site conditions. The key is the poster said it was fine till winter. Do they heat with wood? What is the relative humidity in the home? Thats why I commented the way I did. Assuming the truth of your last comment, the HO has the obligation to determine moisture content or give the wood enough time to acclimate to the condition the wood will be used. 1/4" gap isn't all that unusual. The good news it will generally be fine in summer. Its an inherent quality of wood, and not a mfctg. defect.

Posted by guardian angel on 2008-06-03:

I'm afraid to say that Dan Gordon is correct. I have worked for a small flooring company for 15 years and this is by far the biggest complaint we receive on hardwood floors. Shrinkage is part of a hardwood floor. Read up on this @http://www.hardwoodinfo.com/display_article.asp?ID=197. Understanding hardwood floor is mandatory for all of our customers. As far as the moisture meter go to a flooring store, not a big box store and they can order you a moisture meter from their vendor. Any reputable installer of hardwood floors has one of these. There are a lot of hack installers who install flooring, that don't follow the industry standards that create problems. There is not one flooring manufacturer that will stand behind a product when the required installation procedures were not followed. All warranties are there to protect the manufacturer, not the consumer and it is the consumers responsibility to buy flooring from a company that stands behind their installers. Then when you have a problem the store is there to protect your investment. I have handled numerous complaints from most of manufacturers of flooring products and only because our installers are certified have they replaced a floor. But with regards to the issues on shrinkage you are having adding moisture to the room will solve the problem. I live in Wisc and have solved many a flooring complaint with this simple step.