Federal Express Corporation Informative - Very Surprised and Disappointed
NY, NEW YORK -- I plan to ship over 35 boxes FedEx Ground. So far 8 reps have told me FedEx will NOT pick up from my residence, that I have to drop off the packages, and 6 reps have told me FedEx WILL pick up, all I need to do is "call FedEx" (and pay $2.30 per box according to one rep). I was given an address to drop off the packages, 621 West 48th Street in NYC at 11th Avenue. I went to that location to check out the drop-off situation so I could advise my movers and there is no FedEx office there. An area businessman told me the office was around the corner on 49th Street, and yes there is one there. There I was told me they didn't have a phone number, and before I could drop anything off I would have to call the main number ahead of time to let the office know the packages were arriving at the 49th Street location. They also told me a barcode had to be on all of the boxes when I dropped them off, even though it is a FedEx drop point and some might go differently than FedEx Ground. Wondering what might be my next surprise, I called the main number to ask about the requirement to call them and was told by the rep who answered that they didn't notify offices ahead of time about shipments, and just to drop them off. I didn't dare ask about the requirement to have the barcode or FedEx label already on the packages - just do it as requested and let them change it if necessary seems the safest route.
On this site I read about a Sony laptop being stolen and the advice to get a receipt for packages dropped off. Good idea. But I'd like to add that at least one rep has told me that unless you insure a package FedEX won't pay over $100 reimbursement, whether you have proof or not that it didn't arrive.
Why don't I switch now to UPS and just redo all the labels? Because I'm not that sure UPS is any better.