Workout World Complaint - Shady practices regarding termination of membership
TINTON FALLS, NEW JERSEY -- I found it extremely easy to join at my local Workout World Gym, but find it alarming at how difficult it is to terminate my membership. I tried to quit in person, but was told they can only accommodate signing me up at the local site, that any terminations must be handled via email, and only via email, through their offices in another state. So I complied and sent an email informing them I am ending my membership and to cancel my current contract which I had fulfilled in remaining a member for several years. I only received a cryptic message that there was approximately a $46.00 credit on my account that had to be used and then they would end my membership. Well, several months later, while I am still being billed each month for membership I find out that I failed to complete a termination form. I explained how they failed to ever send one to me, and they are the only source of such a form, so how the hell was I supposed to have completed one.
They had me re-email my termination request to their offices and they finally sent me the form, ALMOST SIX MONTHS AFTER my initial termination request, and then they informed me that upon receipt of it they would continue to bill me for 90 days to comply with their rules for quiting the gym. I contacted American Express, Amex, who looked into this, and recently sent me a letter claiming they held in my favor based upon copies of the emails I had sent and the dates involved of the clear intent to terminate my membership months ago so they stopped any further payments from being charged to my account, only to find that now the gym is going to charge me "late fees" for not making my obligated payments for these last 90 days! Why did the 90 days not begin upon receipt of my initial email?
Amex thought it should have based upon Workout Worlds failure to send me any clear instructions on how they were going to handle my request, and contacted me saying I am to follow up with the vendor for they have yet to receive ANY contact from Workout World despite their attempts at speaking with staff. The only bright spot in this is a nice manager, Theresa, a the local site, who seems to be trying her best to resolve this unfair mess, yet it appears even Workout World does not play well with it's own management staff, for she too is having difficulty in having their "main office" understand how unfair this process is to the gym member who entered into the membership in good faith that both sides would be held to the contract and the "spirit" of the agreement, that upon completing a minimum membership period you would be able to walk away if you choose to with the same ease that they processed your joining the gym.