National Home Protection Complaint - Home Depot offer Fraud
I never got the Home Depot gift cards they offered. They offer the gift cards to make you purchase the policy and I think they really never intended to send the card. When you realize you were tricked it is too late because you cannot cancel the policy.
After 6 months of emails, phone calls, faxes, voicemails, and mails trying to talk to somebody I finally filed a complaint on BBB. National Home Protection response was “During this purchase period, customer was offered a Home Depot gift card, as part of a mail-in rebate promotion. The mail-in rebate form was included with each policy. Customer failed to complete the rebate form in the required time frame. The rebate form states the following: Request must be postmarked no earlier than 60 days after coverage start date, and no later than 90 days after the coverage start date.”
They never send the form with the policy. They are extremely rude and put you on hold for long periods. They transfer your call with out listening to you to a mailbox and they never return the calls or emails.
I am not going to renew my policy.