IHOP Complaint - Worst restaurant experience ever. IHOP #0935 Big Bear Lake, CA
BIG BEAR LAKE, CALIFORNIA -- I took my family out to dinner at IHOP while on vacation. The hostess/owners wife sat us at a table. When the server was in the middle of taking our order, she rudely interrupted and pulled him away from our table. When he finally came back, we finished our order. (5 adults, 2 kids) The food was horrible. My dinner was cold and my chicken strips looked like they had sat for days, everyones fries were uncooked, 2 plates of eggs were hard and seemed old, the ribs were inedible, the toast was hard as a rock, and over half the food on our table was not eaten due to bad quality. I sent my plate back to be heated, but still was unable to eat more than 3 bites. Enough was enough, so I went to the hostess/owners wife to complain. She was very loud and rude and told me she never interrupted our service. I reminded her she took our server away without excusing herself and she started to make a scene. At this point her husband, the owner came over and was also very rude. He said that its cold outside and thats why my food was cold. My brother told him that people want hot food when its cold and then he started laughing in our faces. He laughed over me when I told him that this service is terrible and that I was going to write a letter of complaint, to that he told me he was the owner, and nothing would happen to him. I asked him for his name and he refused to give it to me. I got his name off of the certificate on the wall behind him. "Ross B. Rivera"
The service was horrible, the owners laughed in my face and humiliated my family in front of the other diners when we tried to complain about our service. The store was IHOP# 0935. What my family experienced at this IHOP was the absolute opposite of IHOP'S vision and values statement according to their website.
Obviously these owners feel that they are invincble, and think they are able to get away with treating their customers with disrespect and feeding them cold, bad quality food.