Ashley Furniture Compliment - Ashley Furniture Delivery
BUFFALO, NEW YORK -- I have to start out by saying that I was skeptical about purchasing anything from Ashley Furniture, based on reviews I read. In spite of the negative experiences people have had with furniture delivery, I decided to take a chance anyway. I had been looking for just the right couch and oversized ottoman. My search took me to every furniture store in the Buffalo, NY area with no luck except at Ashley Furniture. Ashley was one of the first places I looked. About 15 stores and 2 months later, I ended up back at Ashley. The reviews were bad but after thinking about it, I decided that you usually only find bad reviews about a company because only the dissatisfied customers write reviews. My thought is that for every one bad experience someone has there are probably hundreds of good experiences you never hear about. Well, I bought at Ashley anyway. Our salesman Steve checked availability and estimated delivery and informed me that the items I wanted were in their regional warehouse and would arrive in Buffalo February 9th. To my surprise it arrived February 5th instead. Ashley called me while it was in transit to arrange delivery. I could have had it delivered February 6th if I chose, but it was more convenient for me to have it delivered February 12. They said they would be there between 2pn & 6pm.
At 3pm I got a call from the truck driver telling me they would be there in 5 minutes and they were. I knew there was going to be a tight squeeze to get the 109 inch couch we bought into the house, and it was. However, the two delivery men got it in with absolutely no damage to the furniture or the house. They had about a 1/2 inch to spare.
It even involved lifting that heavy couch over their heads. I am completely satisfied with the furniture and delivery.
More Reviews on Ashley Furniture: