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Victoria's Secret Complaint - Poor Customer Service - Sleepwear
Sleepwear - Complaint
My deployed Air Force husband ordered a robe and slippers from VS for Valentine's Day. Not only did he get me something that I wanted but ordered the items early. I received the robe yesterday and V-Day is tomorrow.
The slippers came last week. The robe arrived stained and w/o the special $6 wrapping he requested.
I had to call to get everything straightened out, but we live in Germany which means international fees. After repeating my story 3 times to 3 different people, I was told that they could send me a new robe, in a different color, but I'd pay to ship the old robe. Then she said that I could send the robe back, and send me a $40 dollar gift card, but that doesn't even cover what he paid and I'd still be paying shipping.
Finally, I thanked her and then informed her that my husband would write a letter from Iraq explaining the situation and asked "and to whom should he address?"
Now, she's sending me a new robe (different color because they don't have the lilac), paying for shipping of both robes, AND giving me a $20 gift card. I just spent $8 for the call + his $6 in wrapping = $14. So, really they're just giving me $6 to spend on more of their merchandise.
The slippers came last week. The robe arrived stained and w/o the special $6 wrapping he requested.
I had to call to get everything straightened out, but we live in Germany which means international fees. After repeating my story 3 times to 3 different people, I was told that they could send me a new robe, in a different color, but I'd pay to ship the old robe. Then she said that I could send the robe back, and send me a $40 dollar gift card, but that doesn't even cover what he paid and I'd still be paying shipping.
Finally, I thanked her and then informed her that my husband would write a letter from Iraq explaining the situation and asked "and to whom should he address?"
Now, she's sending me a new robe (different color because they don't have the lilac), paying for shipping of both robes, AND giving me a $20 gift card. I just spent $8 for the call + his $6 in wrapping = $14. So, really they're just giving me $6 to spend on more of their merchandise.
Comments:
Posted by Principissa on 2008-02-13:
My sister had a similar problem when she ordered something from their website. She ordered a pair of pj pants and when she got them there was a hole large enough to put your pinky through on the seam. They gave her such a hard time returning it she was almost in tears. I personally love VS. It's the only store that sells the size bra I need. I just won't use their site or catalog to order anything. Good luck to you!
Posted by chris513 on 2008-02-13:
VS is the only company that has the bra size that fits me, too.
Posted by thensider on 2008-02-13:
VS is a horrible place to work
Posted by TheNewSheriff on 2008-02-13:
There's a "Shear Negligence" joke in here somewhere.
Posted by Finally Wiser on 2008-04-17:
I had different but similar very poor customer service from VS! In November I ordered items for others as gifts. Some items arrived but I was told others would ship separately. As Christmas approached, I sent a request to cancel the order as it was too late. I was told it was too late to cancel as the items had already shipped. 4 days later, I received notice that the items had shipped! I sent a scathing note, but got only the form apology "your opinion is important to us and we're sorry..." however, it is beyond our control...blah, blah, blah. So I was left no choice but to return the items and get credit for only a portion of the purchase price (they charge a ridiculous return fee!). I've learned my lesson. They have nice stuff but after being a regular customer for at least 6 years, I'm finished with them. No more!
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