Victoria's Secret Complaint - Poor Customer Service
My deployed Air Force husband ordered a robe and slippers from VS for Valentine's Day. Not only did he get me something that I wanted but ordered the items early. I received the robe yesterday and V-Day is tomorrow.
The slippers came last week. The robe arrived stained and w/o the special $6 wrapping he requested.
I had to call to get everything straightened out, but we live in Germany which means international fees. After repeating my story 3 times to 3 different people, I was told that they could send me a new robe, in a different color, but I'd pay to ship the old robe. Then she said that I could send the robe back, and send me a $40 dollar gift card, but that doesn't even cover what he paid and I'd still be paying shipping.
Finally, I thanked her and then informed her that my husband would write a letter from Iraq explaining the situation and asked "and to whom should he address?"
Now, she's sending me a new robe (different color because they don't have the lilac), paying for shipping of both robes, AND giving me a $20 gift card. I just spent $8 for the call + his $6 in wrapping = $14. So, really they're just giving me $6 to spend on more of their merchandise.