Victorias Secret Complaint - What A Sad Place To Work
MINNEAPOLIS, MINNESOTA -- I have seen several reviews here, regarding service in Victoria's Secret stores, so I thought I would share my personal experiences with WORKING in a Victoria's Secret store. Keep in mind, I am in no way condoning the behavior of store associates.
8 months ago, I was recruited to be a Co-Manager in a VS store, by a former manager at another company. I was going to receive $7 an hour raise, the District staffed stressed the company's belief in a good work/life balance, and you get FREE bras and other products. I talked it over with my husband and we decided that I would go for it.
Cut to one month later. I have gone through weeks of training, even traveling out of state to train in one of the companies top stores, and know its time to start in the store. This is when I really started to see the big picture. My manager and I were hounded daily by district staff in regards to sales data and shrink (theft). I will say that the performance WAS poor. we were doing our best to control them. This store is located in one of the worst neighborhoods. It has one of the highest crime rates, and all the other stores in the mall chare the same dismal numbers. It seemed as if no one who came into the store wanted to buy anything that wasn't on sale. You were forced to sell credit, but in this area, we heard a lot of people say "I have really bad credit, I know I won't get it", so it was hard. being that this is a low volume store, there is generally only 2 people working at a time. This made it extremely difficult to 1)take care of customers quickly 2) to allow employees to take breaks (the rules say that there must be at least 2 people on the sales floor at all times) 3) it meant that the manager and I were working 6 days a week.
Both she and I were working about 75 hours a week. we were unable to give the other employees hours, because one of the people working had to be a manager, and it was just the two of us. we had to split 85 hours worth of shifts between 15 associates.
I lost 15 lbs in the three months I was there, thanks to be over worked and being unable to eat while I was there ( I would always let the other associate take a break, but I didn't dare take one myself for fear of a district staff member coming in while I was gone)
Eventually, my store manager was so tired, she got a new job. I don't blame her, because I was looking too, we had talked about it SEVERAL times. Since I had only been with the company for 2 months at that time, I called up my district manager and I told her that I was going to need some help, until they found a new store manager. I told her that I didn't feel comfortable taking on the role of store manager, and still trying to do MY job. she said she would get me some help, but she never did. However, she did have time to call me daily and ask me why the store was not performing well. In the meantime, I am trying to prepare the store for the Semi Annual Sale, which you may know is a BIG event. The previous manager had not taken very good care of the store, and the merchandise in the backroom was so disorganized you couldn't find a thing. So I talked one of my girls (who is also a good friend outside of work ) into helping me do a clean up, after hours. We worked hard and we got it done. I felt that we were ready for the sale! Then they hire a new store manager.
After 2 weeks of training, she came to visit. She tore my store apart. She wanted to change the way things looked, where they were and how we did things. I told her no. My 2 months had taught me that you do things by the book or you get your butt chewed out! we got into a huge argument, which ended up with me in tears of rage.
Several weeks later, I actually got a day off! I was so excited! I had worked 22 days in a row. my marriage was being strained to the max. I didn't WANT to work all the hours, but I am a loyal person and I felt I owed it to the girls on my staff to make our store as good as it could be. They worked hard for me, and I didn't want to let them down. So, anyway, I have a day of, so I don't take my daughter to daycare. We go to the park and we go shopping and I am having a lot of fun! Then, I get the phone call. Someone called in and there is no one to cover. I called EVERY single person on our schedule and PLEADED with them to work, but no one would. So, I'm stuck. As the acting store manager, its my job to be there, if no one else can. BUT, I have my daughter with me. Since I had already told the daycare she wasn't coming, I couldn't just drop her off! So I had a choice. Don't go in, and leave the store with only one associate, or go in and take my daughter with me. I chose the later. Next thing you know, the new store manager shows up. she asks me whats going on and I tell her. she says"ok, well, I'm here now, so you can leave" I say thank you and collect my stuff and get ready to go. Now, at VS, you have to get your coat and bag checked before you leave.
WELL, the new store manager thought it was ok for her to try and check my daughters clothes! UMMMM, no way!! I was so offended, I just picked her up and walked away. A couple of hours later I get a phone call from the manager, asking me if I can stop by tomorrow. The district manager wants to touch base with us, before she goes out of town. I say ok, but I don't have daycare for tomorrow. She says thats fine. So I show up, with my daughter, to find out that I am being FIRED for bringing my daughter to work with me. They give me a write up and they ask me to sign it,saying I can write down any comments. I said "i have nothing to say to you horrible people. " I didn't sign the write up. As I am leaving, the manager, again, wants to check my daughters belongings, because she has been in the back room. Folks, my daughter was 13 months old at the time, so, obviously, she hadn't been out of my sight, nor had I been out of the sight of the manager. I told her that if she touched my daughter, I would break her face. Not very professional, I know!
Anyway, thats more story. This was the worst job I have ever had. Even my 5 years at TACO BELL looked like the best job ever after this!