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Auto Zone Compliment - Great and unexcepted service - Warranty service
Warranty service - Compliment
ASHEVILLE, NORTH CAROLINA -- Today I had to get a battery for my Mazda because the one I bought about a year ago had a dead short in it. So I thought “here I go again” which is how I always feel when having to go to an auto parts store.
We have lots of them around here in Asheville, NC but I went to Auto Zone where I bought the thing in the first place. I didn’t have a receipt so I was ready and willing to just buy a new one. You know we have all the complaints about NO receipts, no return. So I wasn’t even going to ask because my account has the receipt and he’s out of town.
So I go in and tell my tail of woe and didn’t ask for a return or anything. The guy was very friendly and he put the battery on the tester to check it out. He took one look at the voltage meter (5.4 V) and went to the back and got another one.
So now I’m getting ready to pay and he ask what my phone number was. I tell him, he types in warranty and up pops my name and the day I bought the battery. He says that I should bring the car back and they will check the alternator to make sure it is charging right, FREE of course. I didn’t even know what to do when it was time to leave, quite a surprise.
Thank you Auto Zone of Asheville, NC
We have lots of them around here in Asheville, NC but I went to Auto Zone where I bought the thing in the first place. I didn’t have a receipt so I was ready and willing to just buy a new one. You know we have all the complaints about NO receipts, no return. So I wasn’t even going to ask because my account has the receipt and he’s out of town.
So I go in and tell my tail of woe and didn’t ask for a return or anything. The guy was very friendly and he put the battery on the tester to check it out. He took one look at the voltage meter (5.4 V) and went to the back and got another one.
So now I’m getting ready to pay and he ask what my phone number was. I tell him, he types in warranty and up pops my name and the day I bought the battery. He says that I should bring the car back and they will check the alternator to make sure it is charging right, FREE of course. I didn’t even know what to do when it was time to leave, quite a surprise.
Thank you Auto Zone of Asheville, NC
Comments:
Posted by MRM on 2008-02-13:
Thanks for the informative tip, Lidman!
Posted by Lidman on 2008-02-13:
MRM, they also have donuts and coffie in the mornings there.
Posted by WaxRash on 2008-02-13:
I like Auto Zone,I go there for all of my auto part needs,plus there is the hottest chick working at the one by my pad
Posted by chris513 on 2008-02-13:
rock on...when i lived in NC, we always used the auto zone by my place when we worked on cars...the coffee was always a plus.
Posted by StraightShooter on 2008-02-13:
Autozone and O'Reily's both keep warranty info this way. I've never had a problem needing receipts at either place.
Posted by Lidman on 2008-02-13:
If all the stores did the same we would have no mre complaints about returns.
Posted by cherpep2 on 2008-02-13:
Excellent post! Good to hear that great customer service is alive and well in AutoZone. (VH)
Posted by StraightShooter on 2008-02-13:
True! But I guess too many companies would have to honor returns that they normally don't because of the consumer not saving receipts.
Posted by Principissa on 2008-02-13:
Excellent post Liddy! That is how customer service should be! If other retailers would develop a system like this, there would be no more return issues, unless the computer was down. :)
Posted by Leela on 2008-02-13:
I prefer Auto Zone, myself. Great review!
Posted by ejack053824 on 2008-02-13:
Wonderful Liddy!!! Did BRRRRRRRRRTTT inside the store? LOL!
Posted by UrFriendlyPirate on 2008-02-13:
Good review from another of our trusted regulars. VH
Posted by yoke on 2008-02-13:
I bought windshield wipers the other day and the guy installed them for me, no charge.
Posted by Lidman on 2008-02-13:
Man, maybe customer service has a chance?
Posted by superbowl on 2008-02-15:
Good stuff, I use the auto zone out here too. (VH)
Posted by Nohandle on 2008-02-15:
This place appears to be much like the local business where I purchase tires. They also check the fluids, replace batteries, change the oil and that sort of thing. They have your record there, type in your telephone number and presto every service ever performed on your car is there in their computer. I do keep their receipts in my console but it certainly isn't necessary nor asked for. There's nothing like finding a business that provides that extra service.
Posted by lbeach on 2008-02-21:
Just to add "my3cents" Autozone has the friendliest most helpful employees who go way beyond. They have replaced wipers at no charge, and replaced batteries on the spur of the moment. They also have knowledgeable people who can give you a pretty precise diagnostic by just stating your problem or noise that might exist. I have written their corporate several times on the outstanding service I've received from them.
Posted by old fart on 2008-03-12:
WOW.. customer service without a hassle...
What's the world coming to....
Marking this helpful.
What's the world coming to....
Marking this helpful.
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