Auto Zone Compliment - Great and unexcepted service - Warranty service
Warranty service - Compliment
ASHEVILLE, NORTH CAROLINA -- Today I had to get a battery for my Mazda because the one I bought about a year ago had a dead short in it. So I thought “here I go again” which is how I always feel when having to go to an auto parts store.
We have lots of them around here in Asheville, NC but I went to Auto Zone where I bought the thing in the first place. I didn’t have a receipt so I was ready and willing to just buy a new one. You know we have all the complaints about NO receipts, no return. So I wasn’t even going to ask because my account has the receipt and he’s out of town.
So I go in and tell my tail of woe and didn’t ask for a return or anything. The guy was very friendly and he put the battery on the tester to check it out. He took one look at the voltage meter (5.4 V) and went to the back and got another one.
So now I’m getting ready to pay and he ask what my phone number was. I tell him, he types in warranty and up pops my name and the day I bought the battery. He says that I should bring the car back and they will check the alternator to make sure it is charging right, FREE of course. I didn’t even know what to do when it was time to leave, quite a surprise.
Thank you Auto Zone of Asheville, NC