Circuit City Complaint - BEWARE Circuit City Firedog Contractors - NM
ALBUQUERQUE, NEW MEXICO -- Upon entering the store at CC in ABQ, NM. I and my husband were shopping for a new Flat screen TV. We had originally went to the other store (there are only 2 here in NM) and was helped by an entertainment manager-Melissa who was very informative etc. Since we lived closer to the other store we decided we would go into this store and do the deal the other manager had explained to us. Figuring it was the same deal-Firedog-the same deal would apply, it did. Well, low and behold we have a technician named Danny come out. He showed up in a beat up old brown truck that looked like it was pulled through hell and back! He and his helper were there to install a 52in Flat panel. We were told by the store these guys were to to the best job ever! Yeah right, my husband needed to help with the set up of our surround sound because these guys knew nothing at all! When hanging the TV, we decided we would call the store manager and make the complaint. We stopped them momentarily and asked which store they worked for, and low and behold they said neither! They informed us they worked for a company contractor called MCS. When I asked for their office phone number, I was directed to the Operations manager-Jason.
Let me tell you something, this guy didn't know his head from his rear! He kept apologizing blaming their training on some guy name Kevin-when we talked to the installers, they said this guy doesn't work for them! So why was he blaming this guy for these guys? I called to the store and finally got the store Director-Gabriel on the phone who guaranteed they would send someone else out to fix what these guys could not do.
The second guy came out-alone (how was he going to lift this 52 inch alone?) His name was Trevor. Talked to much and was just as full of it. Well, we called the store back again, and they finally decided to let this go and give us back out money-which they were not going to do because the job had been "closed out" by the first two techs. I filed a formal complaint with the stores and the BBB. To find out the owner and the company of Mastercraft services Inc. is a satellite company! Why they allow something like this is crazy. Circuit City really needs to figure out their contractors. I Advised that no one use this service and go with a licensed contractor for this! Your home and equipment is worth it!