Starbucks Complaint - Ignorant And Incompetent Employees
NEW YORK, NEW YORK -- I just came from a Starbucks in Grand Central Station in Manhattan (Lexington Avenue between 42nd and 43rd). I tried to order a tall coffee and an apple fritter. The drugged-out idiot at the cash register finally came up with $3.65. It took a while, he had to figure out which buttons to push. I handed him a 20 dollar bill and said "Wait I don't want any more change in my pocket, I'll give you the change." I reached into my pocket and had ONLY quarters and dimes. I handed him 2 quarter and 2 dimes = $0.70.
This baffled him. He couldn't figure out how to enter the overpay and make the change. He stares at the cash register for several minutes and then pushes some more buttons and I see the cash register flash CHANGE $16.85. Then, scratching his head he starts to try to count out $0.85 from the register. But I say "excuse me, I gave you $0.70 in change so that I wouldn't get more change back and you owe me $17.05." Complete blank comes over his face. He can't fathom it. His lip is hanging down to his chin and his eyes are rolled up. He then thinks a bit and says "no sir, you gave me FITTY CEN. To which I reply, "why would I have given you "fitty cen" when I was trying to avoid getting change back. I gave you 2 quarters and 2 dimes."
"No sir, one of those quarters was a nickel."
And there is no winning, this lunacy goes back and forth and back and forth, and he can't get it.
Finally a manager (I think) comes over and asks what the problem is. I now say "I'd like my money back, I'm not buying anything if you are going to rip me off." He says fine, looks something up on the cash register, prints something out and then hands me back $20.70!!!!!!!
They still don't get it. AND I DIDN'T GET MY APPLE FRITTER! And it's 11 pm in NYC and everything is now closed and I had to walk to another Starbucks on the other side of the terminal and have a piece of lame dry pumpkin bread for dinner.
The manager of this store is a woman named [snip]. And quite frankly if she is any indication of the training of the employees there, she needs to be removed pronto.
I also just called the store to try to speak with [snip] (after another store told me who the manager was and the phone number) and the other employee who picked up the phone couldn't take the message. She tried, but I could tell that when I gave her the name of my business (I am now back in the office in the Chrysler building) that even asking me to spell it was beyond anything she could comprehend.
The world is becoming a sorry place and unfortunately America used to be an awake and aware place, and it's going down the tubulars real fast. WAKE UP PEOPLE!