McCluskey Chevy Complaint - Part gone bad - 2006 HHR

Review by biancab on 2008-02-14
CINCINNATI, OHIO -- To Whom It May Concern:

On January 17, 2008 I had an accident that was due to a manufacturing defect on my 2006 HHR. I was on my way to drop off my children to daycare. As I was exiting the highway ramp, I hit a guard rail. This situation was very scary and frightful for my kids and me because of the impact. It could’ve been a lot worse if there was a driver behind me.

I called the dealership, McCluskey Chevy., and they came to pick up the car while I had to find another way home. Later on I discovered the left side ball joint broke. This issue is a manufacturing problem. I have not had transportation for almost a month now. This situation has been so stressful.

The minor damages have been repaired and I don’t have extra money to get it repaired on top of making a monthly payment. The cost of the repairs is over $2,000. I don’t agree that I should be the one to pay for the damages that were made from a part failing. I have argued this situation over and over with the shop workers who disagree. I haven’t had the car for a year. What does the warranty cover. the manufacture should be responsible. I don’t feel that this should be on the customer.

Comments:5 Replies - Latest reply on 2008-02-14
Posted by Hugh_Jorgen on 2008-02-14:
Shouldn't this be covered by your insurance? Sounds like an auto accident to me. Turn it all over to your insurance carrier - that's what you pay them for.
Posted by GothicSmurf on 2008-02-14:
The body damage could be covered by insurance, but defects or malfunctions that caused it might not be. Ie the body damage might be covered by the insurance, but the ball joint wouldn't be unless it was damaged in the accident, not before or the cause of.
Posted by MRM on 2008-02-14:
GothicSmurf aka insurance agent, and Hugh Jorgen, thanks for the tip!
Posted by GothicSmurf on 2008-02-14:
Thanks MRM, I'm not an agent anymore, but still work in insurance (claims), just wanted to make that clear.
Posted by Anonymous on 2008-02-14:
The service center is correct, failed warranty items are the only thing the dealer has authorization to repair. With that in mind you may want to contact GM customer service and explain the situation or the regional service manager, they are the only ones who can authorize the other repairs. This is a sticky situation for GM and I bet they would be willing to do some sort of goodwill gesture for you. Good Luck

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