Vonage.Com Informative - It Is Not Possible To Disconnect Service From Vonage
ENGLEWOOD, FLORIDA -- Vonage phone sounded like a perfect solution for cheap phone service at 24.99 per month but to my surprise from 03/07 to 06/07 phone worked great,but they promised a paper bill which never received they charged everything on my mothers credit card since this was how I purchased the phone and modem. The phone cut calls off,said not working on proper network,several dropped calls at least every other call. I finally gave in to Comcast for service(08/07). I called Vonage to cancel 08/31//07 assuming there was no problem since I owned the phone and modem, 2 months later charged $17.42 on the credit card thought this was for canceling but the next month charged $31.70 called again to make sure it was canceled they confirmed it was and now in 01/08 they are still trying to charge $31.87 after 6 months they still are charging for something that does not work,not plugged in don't know how to get them to stop charging for nothing,I fell like I am being robbed every month.
I wrote to their corporate office and of course no reply except another charge for another month of no service. The phone #941 548-1031 its' amazing it is not plugged in but my voicemail still comes up, you can not retrieve messages as I said it isn't even connected but the # shows up on the computer once in a while.
What can I do? I think maybe they are robbing from Comcast also.