Monarch Med Spa Complaint - Do Not Go Here
KING OF PRUSSIA, PENNSYLVANIA -- I went to Monarch Med Spa for spider vein removal from November 2006- April 2007. It is a 3 treatment process with 8 weeks in between each treatment. The first session was great. The nurse took her time explaining the procedure to me. She was very thorough when performing the actual treatment (about 45 minutes time). I did not see results right away, which is typical, but was looking forward to the results after everything was done and over with. My second treatment was terrible. I had a different nurse (even though I requested the same from my first appointment). She treated me as if I was interrupting her personal time and it was a hassle for me to be there. She missed spots (I kept pointing this out to her) and kept having issues with calibrating the laser. The treatment lasted about 10 minutes. Again I went home, waited a few days and saw absolutely no change. With only one treatment to go and $1000 in the hole, I was determined to make this work.
Before my 3rd and final session started, I complained about how I was treated the second time around. They seemed unhappy seeing me unhappy (or so I thought). I had a new nurse come in and perform the final procedure. She took her time and went over the same problem areas about 2-3 times (which I have now learned is not correct). My legs were red and sore when I left. I thought it was a reaction from receiving a very strong treatment. By dinner time, I couldn't walk and my feet and ankles were swollen. I called the Med-Spa and they told me to put my feet up. The next morning I woke up and my legs were covered in huge blisters and a heat rash. Everything was painful, from taking a shower to getting dressed. When my feet were not elevated, they throbbed. I called again and they told me to come in.
I saw a doctor and the nurse that did the shoddy job my second time around. Their response was "we have never seen this before" and "can we take some pictures?". They took several photographs of my legs in their horrible looking state.... which I thought was strange since I asked to see before and after photos of previous patients prior to my treatment and they responded with "No. That would violate HIPPPA policies". In the long run, I had to use some sort of ointment that they gave me for around 5 weeks. The blisters and the rash did not heal for three months (and it was summer time) and the itching was positively unbearable. I was lucky enough to not have any scarring.
If your going to get this done, go to a dermatologist that actually knows what their doing. Please learn from my mistake.
More Reviews on Monarch Med Spa: