1-800-FLOWERS Complaint - 1-800-Flowers a Bad Choice - Flowers, Working for 1800 Flowers

Flowers, Working for 1800 Flowers - Complaint

Review by Thunderbunny on 2008-02-14

I have to let people know a little inside of 1800Flowers. I was hired to work for them (FROM HOME) a couple weeks ago. This basically sums up the letter I sent to the company telling them how I felt. Please note I have seen lots of customers complaining about service failure (Product not showing up) and all 1800F says is "Sorry" and don't care:

### THIS IS A EMAIL I SENT TO ONE OF THE BIG PEOPLE @ 1800 FLOWERS BECAUSE OF HOW THEY TREAT EMPLOYEES ####

Email sent to: bibibrown@1800flowers.com
Dear Babi

as you can see I am sending (copying this to everyone who I have Worked with). Right now I have no words to say to you how you acted on the phone to me yesterday. When I called you it seemed as if you were one of those top executives sitting at your desk not caring about me, my issues or anything like that. I told you I had something planned tomorrow (FRIDAY 2/15) and you would say it would Go against me and my performance. REALLY???? Today after having problems I was informed at 3:00PM that you sent a mass email in all the "GROUPS" saying we are all no longer needed and we were done at 1:00PM today; Is that why I worked till 3:00PM ????

You also said out schedules from this day forward are NOT VALID ANYMORE: (* I FOUND THIS OUT AT 3:00PM FROM A MANGER WITH YOUR COMPANY WHO HAD RESPECT TO TELL ME) Oh does this mean you guys have to pay us because we were scheduled to work tomorrow?? What do you think we should just drop everything for your company? and then get a nice letter saying were terminated? I believe this is totally bullcrap. Many of us were lied too when we were hired, According to you yesterday this wasn't the cast that all of us were told we would be seasonal only as needed: We were promised Two weeks of work at least (WITH THE CHANCES OF BECOMING FULL TIME) but I guess that turned out to be a complete and total Lie. You said that wasn't correct?? Is that the case then why not tell everyone who I have spoken with. BABI, I BELIEVE YOUR A Complete LIAR! I know this is probably going to get me terminated but honestly right now if I am so let it be; I can find a better company to work for without any problems. Everyday I made sure my stats were impressive and made sure I provided world class service. Some of my customers I went beyond with; I helped someone ship to another country where you guys didn't. She sent me a nice email as you can see below:

################################################
* FROM TIFFANY A CUSTOMER I HELPED ****

Subject: Re: Flowers to Kosovo (Serbia)

thank you solo much for being so thoughtful and determined to help me!!! I
really appreciate all of your help, and I know you will be paid forward!!
God bless you
Tiffany """

############################################
FYI: I am still chatting with her and willing to help her get flowers by another company with a better understanding how to treat
customers.

I have some other feedback from people saying I went beyond what anyone else has done for them. Why did I do this because I CARE ABOUT CUSTOMERS? Today I got so many calls with people saying there order wasn't delivered (From yesterday), the flowers arrived dead etc. They all wanted customer service; I personally dialed the number to get someone but it says calls can't be completed: OH THEN YOU TURN AROUND AND GET RID OF US ALL... All your company cares about is sending us MASS Emil's saying to "SELL SELL THE MOST EXPENSIVE THING" and then turn around and treat us like CRAP. I sent in a correction with my hours; if I am not paid correctly I am going to the Department of Hour/Wages for Fraud on your part. I know the hours I worked but Never got a responds back - gees wonder why maybe you're behind all of the mess ups. I am so glad I have work lined up tomorrow; I am so glad I had this lined up when I got My scheduled with 1-800-Flowers because I knew this job couldn't last especially how YOU TREATED US!!!!!! I CANT SAY ANY OTHER PERSON TREATED AS SLAVES LIKE YOU
DID. Your the one that needs an Attitude adjustment, maybe you need to get your head out of your rear and stop smoking Crack!

OH YEAH VALARIE (WHO WAS IN MY CLASS BROUGHT IT TO THE ATTENTION OF MANY OF YOU) that here Email address was NOT CORRECTED. YOU NEVER HAD THE RESPECT TO CHANGE IT. I TOLD YOU THIS ONE WASNT GOING TO BE ACTIVE I GOT IT CHANGED BUT STILL RECVING STUFF FROM IT - AGAIN MAYBE YOUR ON A LITTLE TOO MUCH CRACK AND DONT CARE ABOUT US??
If you have any questions please let me know.

Thanks;

= Some of the emails i sent this too: ==========

CoreTrainers@1800flowers.com,
SchedulingAll@1800flowers.com,

hanoperations@1800flowers.com,

There chat rooms they use (AOL CHAT)

hangarden (Main Chat for help etc)
Hanteam1 (to) hanteam7

( I was told by someone i know they have been using these rooms also )
sssteam1 -(to)- Unknown

===========
Would I work for them again?
Yeah because I liked customers. I didn't like the fact they treated us so poorly and many customers had some issues with 1800Flowers. I was one of them willing to do something about it.

##############################################
SO THINK YOU CAN GET AWAY WITH SPENDING LESS MONEY WITH 1800 FLOWERS
HERE IS EMAIL I RECEIVED TELLING US WE HAVE TO SELL THE MOST EXPENSIVE ITEMS:

Important Policy Change effective NOW! Survival Guide is Mandatory!!!

Over the past few weeks we have advised everyone to utilize the survival guide located on the intranet when offering products to your customers. We have now incorporated the survival guide as selling policy. The survival guide is not optional, it is MANDATORY for everyone. (Yes, this means you!)

At the start of your shift, you MUST pull up the survival guide. Where can it be found?

Go to the intranet, select SURVIVAL GUIDE from the purple menu on the left.

*Hint – refresh this page thru your shift for the most up-to-date products. These selections may change thru the course of your shift.

** The flow of your call should be as follows:
1. Follow welcome screen entering occasion code and recipient zip code
2. If the occasion is one of the selected occasions (shown below) you MUST offer the first product on survival guide for that occasion .
Be sure to ask, "How does that sound?" after each offer you make. (Never offer the next item without first asking, “How does that sound?”)

**Read the scripts provided to ensure you are giving the customer a complete understanding of the item.

** Please DO NOT read all the items at one time, as this is confusing for the customer.

** The dimensions on the guide are for your information only and are not part of the script, they should not be read to the customer. You may respond to their questions on size with the dimensions that are noted.

** Be sure to state that the items/components may vary.

You will need to offer items from the survival guide for these categories only:
Valentine’s Day
Birthday
Thank you
Get Well
Anniversary
Sympathy for the Home

Remember you are the specialist and our customers rely on YOU to offer appropriate products.
If a customer states specifically they are looking for an item, you should follow their lead. F11 is still our friend!! We will have customers that do not want anything on the survival guide or that may already have a product in mind. If an item is not covered by a category please refer to F11.

If it has been observed that an agent is not using the survival guide (determined by test call/service observance call) the agent will be placed on a performance action plan.

If we conduct a test call/service observance call and the agent passes, we will add 5 funbucks to your account!

We encourage all of you to speak with your DCM if you need coaching in this area. If you would like additional suggestions on how to offer these products please check with the HD staff.

Thank you,

1800Flowers.com Management

Melissa Woody
HAN Communications Coordinator

#######################################################3

BASICALLY THIS POST HAS BEEN PUT HERE TO TELL PEOPLE MY OPINION OF 1800 FLOWERS AND HOW THEY TREAT EMPLOYEES + CUSTOMERS. IF A CUSTOMERS ORDER DOESN'T ARRIVE THEY BELIEVE IN JUST "giving them a future coupon to use - not refunding the money or anything else,"

Comments (7)

Next 1-800-FLOWERS Review >>

Was this review helpful?YesNo

Comments:

Posted by chris513 on 2008-02-14:

is this complaint number 4? or are there more?

Posted by GothicSmurf on 2008-02-14:

Nope #4 is right, I think.

Posted by Lidman on 2008-02-14:

It's not over till it's over.

Posted by guess on 2008-02-19:

You were hired as a seasonal employee and your upset that you were let go after the holiday? I too worked as a seasonal employee and I had a good experience working for them. You failed to mention that you were disgruntled before you even started training.

Posted by Principissa on 2008-02-19:

If you are writing this letter to a former employer you may want to take out words like bull crap, stop calling the person a liar, turn off your caps lock, stop using excessive punctuation, and capitalize the first letter of the beginning of a sentence. This letter will not be taken seriously at all. It makes you come off like a disgruntled employee, well former employee, and any semblance of a valid complaint contained in this letter will be dismissed because they will think that you are just angry and trying to start a smear campaign. Seasonal employees are just that, seasonal. Some are fortunate and get to remain employed after the season, but not many. I realize you are angry, but if you want results, rewrite this letter you are not texting your BFF, you are writing a former employer, one you may want to use as a reference later on down the road.

Posted by Thunderbunny on 2008-02-19:

Posted by LATOY9112 on 2008-03-02:

1-800-Flowers is the worst company in america. I went into there chat room under hanchat (hanchat2) and they look like the supervisors dont care...