Tobi USA Informative - Very Unsatisfied Consumer

Review by ticked off customer on 2008-02-14
WESTMINSTER, MARYLAND -- The most important thing I can say about this company and product is DON'T BUY THEIR PRODUCTS!!!! Before purchasing a steamer I checked online for complaints like in this forum and found NONE..... unfortunately.

I bought 1 steamer but was sent 2. I immediately called and emailed. I was told by there Customer Service Department (if you can call it that) that the 2nd steamer would make a nice Christmas gift. I returned the steamer, following their direction on the shipping invoice. Which cost me an additional $52.60. After receiving they received their merchandise back they still charged my account. As for the emails, none have ever been answered.

The Customer Service rep that we talked to was named Robin Smith, the manager was Calvin Smith.....both having a Middle East accent. So I doubt that either of their last names are Smith. They refuse to give out an address or phone number for the corporate office. Or for that matter the owner of the company's name and how to reach him or her.

I am going to my bank to dispute all charges.
Comments:2 Replies - Latest reply on 2008-02-14
Posted by Anonymous on 2008-02-14:
Seems what they did to you is a common scam by them.

I did a quick Google search on Tobi USA and found many complaints. In this forum there is one previous complaint.
Posted by ticked off customer on 2008-02-14:
I checked for complaints before buying from this company and found none. I also found complaints on another website like this one.

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