Air Canada Complaint - Seat Assignment - On Line Reservations
Air Canada has this incredibly annoying habit of allowing you to choose your seats at the time of booking and then they change the aircraft and fail to re-assign the chosen seats. In my case I had reserved bulkhead seats for my wife and I and after the aircraft was changed the seats shown on my revised booking didn't even exist. I tried to get hold of customer service but after waiting over 10 minutes gave up. I complained in writing and received platitudes about why they have to change aircraft but no apology.
What an arrogant airline - please open skies for Canada!