AAA Complaint - AAA Stinks!
CAMBRIDGE, MASSACHUSETTS -- Yesterday my mother came out of the Hair salon only to find out she left her lights on and her battery was dead. We have AAA, and we have the gold membership or something. Well she called them and they told us it would be 30min. 30min later we called them to see if someone was coming and the lady told us it had only been 20min, and it had been 30min. Another 30min later she called again and they told her that they had a few priority services that they needed to take care of first and that someone would be there in 30min.
So we had been in the car an hour and it is wicked cold out and we can't turn on the heat because battery is dead. Finally she calls again 30min later and they tried to tell us that AAA only has one vehicle throughout all of Cambridge and Somerville thats BS, because we know people who work in the auto shop business and they know that AAA has more than one. The lady proceeds to tell us another 30min and then says the guy had to do a long distance tow. He could have jumped us first then did his long distance tow.
Then another 30min go by and they tell us someone is on route and that could take 15min. The guy calls and says he will be there. An hour went by and it is now 8pm and we were STILL WAITING FOR AAA!!!!! My mom called again and they called back and she was pissed. They finally got someone out there and it took them less than a minute to jump our car, when they could have had someone in the first 30min like they said they would then this wouldn't have been a problem. After the guy jumped us he sped off so fast so that we couldn't get his license plate number. He probably did that so he wouldn't get in trouble.
She has the gold member service and someone is suppose to come faster when you have that service, WELL THEY DON'T!!!!! AAA is a BIG SCAM!!!!! Do not get them they suck and don't help you. Their customer service people are nice but they shouldn't tell you 30min if you are going to wind up waiting 3 HOURS!!!!!
This is the SECOND time We have had a problem with them. The first time they sent someone all the way from RI to MA just to push a small button to turn off the alarm in the car.
STAY AWAY FROM AAA!!!!!