Lowe's Informative - What to Expect
TAPPAHANNOCK, VA, VIRGINIA -- I am a kitchen specialist and I love working with my customers to make their dreams come true. I have a few suggestions for those planning to purchase.
1. A new kitchen takes about 3 months from the date of cabinet purchase to the time the countertop is installed and the kitchen is ready.
2. Accurate measurements are critically important. If you don't feel confident in the measurements have your installer make them for you. Lowe's will make measurements if you plan to have them do the install.
3. You should start your kitchen design several months before you intend to purchase - that gives you time to think about it and reflect on your choices.
4. A kitchen designer will give you ideas and suggestions and will warn you about potential problems. As long as the kitchen plan meets local building codes you have the final say about what is in your kitchen and where it is located. Don't be afraid to tell the designer what you want. Getting the kitchen you want is your responsibility.
5. When the cabinets arrive have your installer open them IMMEDIATELY and inspect each cabinet carefully. Call your designer immediately if a cabinet is damaged. Replacements will usually come within 10-14 days.
6. Above all else DO NOT INSTALL ANY CABINET that fails to meet your expectations. You have return options that will allow you to make corrections and adjustments for minimal charges or for free depending on the circumstances.
7. ONCE A CABINET IS INSTALLED IT CANNOT BE RETURNED.
8. There is a time limit on returns. Discuss those limits with your designer. Be prompt in looking at your cabinets and reporting problems.
9. Be prepared for delays. A delay is as frustrating to the designer or installer as it is for you. However, installing damaged or the wrong size cabinet will not save time -- it just prolongs the process and leads to a frustrated homeowner.
Designing a kitchen is a very tricky process and there are many different options and issues that must be considered. Even the best kitchen designer will occasionally fail to take some critical detail into account and even the best customer will sometimes forget to tell a designer a critical piece of information that results in a design problem. Most Lowe's designers do not visit your home when making a design so the designer can only work with the information you provide.
Before you purchase, go over the design with your installer. Once the cabinets arrive, go over the design again. The most typical design problems occur with oven cabinets, working around obstructions (windows, doors, switches) or with clearances for cabinet doors. If there is a design problem it can usually be resolved at little cost or for free if the problems are discovered and corrected before installation begins.
The consumer should expect and receive prompt attention to problems and courteous and responsive service. Consumers should also understand that designers are human and when problems occur, they should also be treated considerately. With a good dialogue most kitchen problems can be resolved to everyone's satisfaction.