Ikitchen.com Complaint - Beware of ikitchen.com
My sister wanted a Cuisinart Electric Skillet for Christmas this year. I did my research online and found the best price at ikitchen.com. On Dec. 10th, I ordered the item which was "In Stock" and paid for it via PayPal (money taken immediately out of my account). I waited patiently for the promised delivery in 10 - 14 days.
When I checked my order status, on Dec. 20th, there was processed date or shipped date in the system. I e-mailed them, because there is no phone number to call. The next day, I received an e-mail stating:
"We regret to inform you that the item you ordered, is currently on backorder for approximately 7-10 days. We thought we were able to get this item to you immediately, however we were not able to. We do plan on rushing the order to you once it is available."
I was furious. If I hadn't inquired on the status of my order, I wonder when they would have informed me the item was not available. Since I was not getting together with my sister for our holiday celebrating until 12/29, I thought there still might be some hope.
I again check the status of my order 5 days later and still nothing. I wrapped up a picture of the item and that is what my sister got for Christmas with a promise it would "soon be here". On Jan. 2nd, I again e-mailed requesting the status and received a reply one day later:
"This item is not available at this time we are sold out and do not have a delivery date for our shipment, so this item is on backorder with no estimated time of availability."
Checked again on Jan. 14th via e-mail. Response one day later: "Still not in stock".
Yesterday I e-mailed again stating that they have had my money for over two months and I had no indication as to when my item would be shipped. I asked that I be informed WHEN it would be in stock, not just "still not in stock". I had filled out a survey when I placed my order, indicating the transaction went smoothly. It did go smoothly when they were taking my money, but not when it came to providing me with the ALREADY PAID FOR merchandise.
The response I received was a cancellation notice of my order because "Customer changed mind" and a notice that money would be refunded.
Thought I would share this with as many online shoppers as I can and warn you to beware of doing business with this online company. I guess the fact that there is NO phone number to contact them should have been my first clue.
Karen M Thoubboron