Washington Mutual Complaint - Wamu Customer Service is Awful
I have been with WAMU for many years. Once my favorite bank, it has changed so much I am moving my accounts to a new bank.
In the past their customer service was top notch and easy to access by phone. Now it takes 4 minutes of pushing buttons and listening to automated information I do not need before I can get to an option that offers me a human. Then the human is in some foreign country and does not seem to understand what I am saying. My last call began with me telling the person how annoying it is to go through so many auto menus before getting to a person option. After my lengthy explanation of how I did not need all the acct balances etc, she said I have to enter the numbers for security purposes. CLEARLY she did not understand what I said at all. I told her AGAIN, that I do not object to entering access codes for security. I OBJECT to the 4 minutes of unnecessary acct info and selections that I don't need BEFORE getting the option of a person. She still said something in response that did not seem to address what I said at all. So by this time I'm very frustrated.
Then I tell her I went to the sight and SAW my paycheck in my main acct. I then transfered less than half of my balance to another checking acct. This threw me into a NEGATIVE balance. So I called because I can't be NEGative since my transfer was less then half my balance. She told I put my acct in the RED because I did my transfer BEFORE I got my auto-deposited check. NO, I said. I looked at the acct BEFORE I made the transfer with the express purpose of making sure my check was there. After telling me several times my check WAS NOT there, she then assured me that I would not get dinged an overdraft fee. She said they simply posted my transfer before my check.
WHY, I asked, did you transfer the money before the check? How? All she could say was she understands my frustration. I don't think so!!!
I now DREAD anytime I must call my bank. They don't respond to my messages generated from my online acct. Their Customer Service died when it went over seas, and now I am off to Venture-Bank of WA who has USA based banks and customer service. I am saddened by the decline in WAMU. I was once such a happy customer, and now I am a former customer.
Stay away from WAMU if you want to avoid a truly frustrating bank who no longer seems to care much about their customers.