Bally Total Fitness Complaint - Ballys screwed me over
FREMONT, CALIFORNIA -- My fiancee and I have been members of Ballys Total Fitness for 2 years which was the term period we agreed with in our contract. For 2 years we committed ourselves to $54.00 a month between the two of us. At the time we made the agreement we were under the impression, by the recruiter,that once our contract was up we would end up paying a little under $30.00 per month. At this point we felt the contract was tolerable and had no problem signing the contract. Now I will say the first year of the contract we committed ourselves off and on but the last year we would work out faithfully. I heard complaints from co-workers about how they got screwed by Ballys but I avoided the subject since I had no major complaints. When our contract was up we believed we were gonna save money since we were told the monthly payments were gonna be $30.00. My fiancee even called customer service just to verify that their records show the same agreement ,which of course ,it did. So we're going to the gym contract-free with no worries, then we saw our bank statement and noticed Ballys was taking out $60.00!!! My fiancee then called customer service stating the discrepancy, but they were rude and basically told us to look at our contract and then call them back. We turned our apartment upside down looking for our contract. No luck, but 3 weeks prior when my fiancee called everything seemed up to par.
Why would we pay more than what we were paying when were on contract??? We called to cancel our membership and to refund our $60.00 since we strongly felt we were being treated unfairly and my fiancee wasn't gonna have it any other way:) They said they'd look into it. It's been a week and it's still being "processed."
Bottom line if you plan on joining Bally's, read your contract carefully, ask questions and don't believe everything they feed you. I am very disappointed on how this company treats their members.
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