Buy.com Complaint - Buy.com isn't worth the risk
MARYLAND -- Last year in January, like many other Buy.com customers, I purchased a 2GB Connect3D SD card from Buy.com with the understanding that I could claim a $50 rebate on it. I filed all materials promptly and received nothing.
Several weeks later, Connect3D made excuse after excuse about why customers hadn't received rebates, finally saying they "had been transferred to a third party for processing." All of it, of course, was a lie--they were simply trying to avoid paying consumers as long as possible while they dismantled their business and disappeared without a trace. The company's phone number was dead before long, as was its website, and no representative of the company or its related companies in Europe could be reached.
Customers who bought Connect3D products through brick and mortar retailers like OfficeDepot or CompUSA obviously enjoyed the privilege of being able to yell in person at the retailer about not being paid, and some of them at least were as a result. Buy.com on the other hand, only lets you email, and doesn't do a thing to resolve the problem. Their only attempt to satisfy customers--and this was only after you complained multiple times--was to offer a "$10 coupon" off your next purchase. Hah! $10! That doesn't even cut significantly into their profit margin, much less take responsibility for the totally unacceptable results of the rebate BUY.COM ADVERTISED. Yeah, Connect3D wasn't the one marketing the rebates to you--Buy.com was. And they don't hold any responsibility for not verifying in advance that the company could actually pay them?
I've read up on all the legal blah-blah, but frankly, good businesses will do what's necessary to keep their customers coming back. Buy.com doesn't do that. If you want service, dependability, and the comfort that your rebates will be paid, go to a brick and mortar retailer when buying on rebate. Or, try some of the other online stores like TigerDirect.com or NewEgg.com, neither of which I've had a problem with. (I should note this experience was NOT my first problem with Buy.com--a company called Great Fun also failed to pay my rebate initially two and a half years ago, and only did so after 7 months of hounding them.)
Bottom line: Don't buy from Buy.com. Sure, their deals sound tempting--but with Buy.com, it's not good, it's too good to be true.
For the record, since that experience, I have purchased $0 worth of electronics from Buy.com, and over $400 from other retailers. Had Buy.com honored the rebate, their measly $50 would have been earned back quickly. As it is, they've lost a customer.